plesk update from 12.0.18 to 12.5.30 faild

[Igor Camacho]

hello

I tried to update my Plesk panel to the latest version and gave me this error. Anyone know the solution for this error?

Exception: Failed to solve dependencies:
perl-IO-Interface-1.03-1.el5.2.x86_64 requires perlMODULE_COMPAT_5.8.8)

 

[IgorG]

Do you have in /var/log/plesk/install/autoinstaller3.log file errors like

memory alloc (2334172 bytes) returned NULL

?

 

[Igor Camacho]

No, I have no such errors in the autoinstaller3.log.

 

[IgorG]

Install yum-utils package with

# yum install yum-utils

and try solution from https://kb.plesk.com/en/122371

 

[Igor Camacho]

Same error..

Traceback (most recent call last):
File "/usr/local/psa/bin/yum_install", line 231, in <module>
main()
File "/usr/local/psa/bin/yum_install", line 217, in main
inst, rem = installer.resolve(to_install, opts.remove, opts.tries)
File "/usr/local/psa/bin/yum_install", line 149, in resolve
raise Exception("Failed to solve dependencies:\n" + '\n'.join(msgs))
Exception: Failed to solve dependencies:
perl-IO-Interface-1.03-1.el5.2.x86_64 requires perl(:MODULE_COMPAT_5.8.8)
[2016-04-11 12:08:54.704171] Loaded plugins: fastestmirror, priorities
Loading mirror speeds from cached hostfile
* atomic: mirror1.34sp.com
* base: mirror0.babylon.network
* extras: mirror0.babylon.network
* remi: rpms.remirepo.net
* updates: mirror0.babylon.network
584 packages excluded due to repository priority protections
PHP_5_4_45-dist/filelists_db | 11 kB 00:00
PHP_5_5_34-dist/filelists_db | 11 kB 00:00
PHP_5_5_34-thirdparty/filelists_db | 586 B 00:00
PHP_5_6_20-dist/filelists_db | 12 kB 00:00
PHP_5_6_20-thirdparty/filelists_db | 586 B 00:00
PHP_7_0_5-dist/filelists_db | 11 kB 00:00
PHP_7_0_5-thirdparty/filelists_db | 586 B 00:00
PLESK_12_5_30-dist/filelists_db | 517 kB 00:00
plesk-php-5.4/filelists_db | 11 kB 00:00
plesk-php-5.5/filelists_db | 11 kB 00:00
plesk-php-5.6/filelists_db | 12 kB 00:00
Exception: Failed to solve dependencies:
perl-IO-Interface-1.03-1.el5.2.x86_64 requires perl(:MODULE_COMPAT_5.8.8)
Execute command /usr/local/psa/admin/bin/send-error-report install --version 12.5.30
[2016-04-11 12:09:28.355600] Error: O utilitário Yum falhou em instalar os pacotes exigidos.

 

[IgorG]

What about

# yum install perl perl-IO-Interface

and then run Plesk autoinstaller.

 

[Igor Camacho]

I get this.. the same....

[root@alpha ~]# yum install perl perl-IO-Interface
Loaded plugins: fastestmirror, priorities
Setting up Install Process
Loading mirror speeds from cached hostfile
* atomic: mirror1.34sp.com
* base: mirror0.babylon.network
* extras: mirror0.babylon.network
* remi: rpms.remirepo.net
* updates: mirror0.babylon.network
581 packages excluded due to repository priority protections
Resolving Dependencies
--> Running transaction check
---> Package perl.x86_64 4:5.10.1-127.el6 will be updated
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: perl-IO-Compress-Base-2.020-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: 1:perl-IO-Zlib-1.09-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: 1:perl-Module-Pluggable-3.90-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: 3:perl-version-0.77-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: 1:perl-Package-Constants-0.02-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: 1:perl-Pod-Simple-3.13-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: perl-ExtUtils-MakeMaker-6.55-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: 4:perl-Time-HiRes-1.9721-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: perl-Archive-Tar-1.58-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: 1:perl-ExtUtils-ParseXS-2.2003.0-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: 1:perl-Compress-Raw-Zlib-2.020-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: perl-Test-Harness-3.17-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: 4:perl-libs-5.10.1-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: perl-CGI-3.51-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: 1:perl-Pod-Escapes-1.04-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: perl-IO-Compress-Zlib-2.020-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: perl-Compress-Zlib-2.020-127.el6.x86_64
--> Processing Dependency: perl = 4:5.10.1-127.el6 for package: 4:perl-devel-5.10.1-127.el6.x86_64
---> Package perl.x86_64 4:5.10.1-141.el6_7.1 will be an update
---> Package perl-IO-Interface.x86_64 0:0.98-14033112 will be updated
---> Package perl-IO-Interface.x86_64 0:1.03-1.el5.2 will be an update
--> Processing Dependency: perl(:MODULE_COMPAT_5.8.8) for package: perl-IO-Interface-1.03-1.el5.2.x86_64
--> Running transaction check
---> Package perl-Archive-Tar.x86_64 0:1.58-127.el6 will be updated
---> Package perl-Archive-Tar.x86_64 0:1.58-141.el6_7.1 will be an update
---> Package perl-CGI.x86_64 0:3.51-127.el6 will be updated
---> Package perl-CGI.x86_64 0:3.51-141.el6_7.1 will be an update
---> Package perl-Compress-Raw-Zlib.x86_64 1:2.020-127.el6 will be updated
---> Package perl-Compress-Raw-Zlib.x86_64 1:2.021-141.el6_7.1 will be an update---> Package perl-Compress-Zlib.x86_64 0:2.020-127.el6 will be updated
---> Package perl-Compress-Zlib.x86_64 0:2.021-141.el6_7.1 will be an update
---> Package perl-ExtUtils-MakeMaker.x86_64 0:6.55-127.el6 will be updated
---> Package perl-ExtUtils-MakeMaker.x86_64 0:6.55-141.el6_7.1 will be an update---> Package perl-ExtUtils-ParseXS.x86_64 1:2.2003.0-127.el6 will be updated
---> Package perl-ExtUtils-ParseXS.x86_64 1:2.2003.0-141.el6_7.1 will be an update
---> Package perl-IO-Compress-Base.x86_64 0:2.020-127.el6 will be updated
---> Package perl-IO-Compress-Base.x86_64 0:2.021-141.el6_7.1 will be an update
---> Package perl-IO-Compress-Zlib.x86_64 0:2.020-127.el6 will be updated
---> Package perl-IO-Compress-Zlib.x86_64 0:2.021-141.el6_7.1 will be an update
---> Package perl-IO-Interface.x86_64 0:1.03-1.el5.2 will be an update
--> Processing Dependency: perl(:MODULE_COMPAT_5.8.8) for package: perl-IO-Interface-1.03-1.el5.2.x86_64
---> Package perl-IO-Zlib.x86_64 1:1.09-127.el6 will be updated
---> Package perl-IO-Zlib.x86_64 1:1.09-141.el6_7.1 will be an update
---> Package perl-Module-Pluggable.x86_64 1:3.90-127.el6 will be updated
---> Package perl-Module-Pluggable.x86_64 1:3.90-141.el6_7.1 will be an update
---> Package perl-Package-Constants.x86_64 1:0.02-127.el6 will be updated
---> Package perl-Package-Constants.x86_64 1:0.02-141.el6_7.1 will be an update
---> Package perl-Pod-Escapes.x86_64 1:1.04-127.el6 will be updated
---> Package perl-Pod-Escapes.x86_64 1:1.04-141.el6_7.1 will be an update
---> Package perl-Pod-Simple.x86_64 1:3.13-127.el6 will be updated
---> Package perl-Pod-Simple.x86_64 1:3.13-141.el6_7.1 will be an update
---> Package perl-Test-Harness.x86_64 0:3.17-127.el6 will be updated
---> Package perl-Test-Harness.x86_64 0:3.17-141.el6_7.1 will be an update
---> Package perl-Time-HiRes.x86_64 4:1.9721-127.el6 will be updated
---> Package perl-Time-HiRes.x86_64 4:1.9721-141.el6_7.1 will be an update
---> Package perl-devel.x86_64 4:5.10.1-127.el6 will be updated
---> Package perl-devel.x86_64 4:5.10.1-141.el6_7.1 will be an update
--> Processing Dependency: gdbm-devel for package: 4:perl-devel-5.10.1-141.el6_7.1.x86_64
--> Processing Dependency: db4-devel for package: 4:perl-devel-5.10.1-141.el6_7.1.x86_64
---> Package perl-libs.x86_64 4:5.10.1-127.el6 will be updated
---> Package perl-libs.x86_64 4:5.10.1-141.el6_7.1 will be an update
---> Package perl-version.x86_64 3:0.77-127.el6 will be updated
---> Package perl-version.x86_64 3:0.77-141.el6_7.1 will be an update
--> Running transaction check
---> Package db4-devel.x86_64 0:4.7.25-20.el6_7 will be installed
--> Processing Dependency: db4-cxx = 4.7.25-20.el6_7 for package: db4-devel-4.7.25-20.el6_7.x86_64
--> Processing Dependency: db4 = 4.7.25-20.el6_7 for package: db4-devel-4.7.25-20.el6_7.x86_64
--> Processing Dependency: libdb_cxx-4.7.so()(64bit) for package: db4-devel-4.7.25-20.el6_7.x86_64
---> Package gdbm-devel.x86_64 0:1.8.0-38.el6 will be installed
--> Processing Dependency: gdbm = 1.8.0-38.el6 for package: gdbm-devel-1.8.0-38.el6.x86_64
---> Package perl-IO-Interface.x86_64 0:1.03-1.el5.2 will be an update
--> Processing Dependency: perl(:MODULE_COMPAT_5.8.8) for package: perl-IO-Interface-1.03-1.el5.2.x86_64
--> Running transaction check
---> Package db4.x86_64 0:4.7.25-17.el6 will be updated
--> Processing Dependency: db4 = 4.7.25-17.el6 for package: db4-utils-4.7.25-17.el6.x86_64
---> Package db4.x86_64 0:4.7.25-20.el6_7 will be an update
---> Package db4-cxx.x86_64 0:4.7.25-20.el6_7 will be installed
---> Package gdbm.x86_64 0:1.8.0-36.el6 will be updated
---> Package gdbm.x86_64 0:1.8.0-38.el6 will be an update
---> Package perl-IO-Interface.x86_64 0:1.03-1.el5.2 will be an update
--> Processing Dependency: perl(:MODULE_COMPAT_5.8.8) for package: perl-IO-Interface-1.03-1.el5.2.x86_64
--> Running transaction check
---> Package db4-utils.x86_64 0:4.7.25-17.el6 will be updated
---> Package db4-utils.x86_64 0:4.7.25-20.el6_7 will be an update
---> Package perl-IO-Interface.x86_64 0:1.03-1.el5.2 will be an update
--> Processing Dependency: perl(:MODULE_COMPAT_5.8.8) for package: perl-IO-Interface-1.03-1.el5.2.x86_64
--> Finished Dependency Resolution
Error: Package: perl-IO-Interface-1.03-1.el5.2.x86_64 (epel)
           Requires: perl(:MODULE_COMPAT_5.8.8)
You could try using --skip-broken to work around the problem
** Found 1 pre-existing rpmdb problem(s), 'yum check' output follows:
plesk-billing-12.0.18-20140520.11.noarch has missing requires of sw-sso >= ('0', '2.22', None)

 

[IgorG]

Looks like problem related to epel repository. Try to disable it or remove perl-IO-Interface package.