Resolved Plesk Update is broken?

[djimno]

Hi,

i have a problem. Plesk doesn't install updates. If i try to update the machine or install a plesk application i get this error:

"
[2018-03-19 22:28:00.970587] Installation started in background
[2018-03-19 22:28:00.970707]
Getting bootstrapper packages to installation list:
[2018-03-19 22:28:00.970843] skip package 'pp17.5.3-bootstrapper-17.5.3-ubuntu16.04.build1705170317.16.amd64' from component panel - same or newer version of this package is already installed (in system pp17.5.3-bootstrapper-17.5.3-ubuntu16.04.build1705170317.16.amd64)
[2018-03-19 22:28:00.970929] skip package 'sw-engine-cli-2.21-2.21.0-ubuntu1604.201702161522.amd64' from component panel - same or newer version of this package is already installed (in system sw-engine-cli-2.21-2.21.0-ubuntu1604.201702161522.amd64)
[2018-03-19 22:28:00.970992] Following bootstrapper packages will be installed: (empty)
[2018-03-19 22:28:00.971022] ----------------
[2018-03-19 22:28:00.971047] Getting packages to installation list:
[2018-03-19 22:28:00.971099] skip package 'ext-wp-toolkit-3.0.1-840.noarch' from component wp-toolkit - same or newer version of this package is already installed (in system ext-wp-toolkit-3.0.1-840.noarch)
[2018-03-19 22:28:00.971214] Following packages will be installed: ext-wp-toolkit-3.0.2-842.noarch
[2018-03-19 22:28:00.971244] ----------------
[2018-03-19 22:28:00.971314] Auflösung der Paketabhängigkeiten wird geprüft.
[2018-03-19 22:28:00.971356] autooinstaller: read output of DEBIAN_FRONTEND=noninteractive LANG=C apt-get --assume-yes --show-upgraded --purge --no-reinstall -o APT::Get::List-Cleanup=true -o Dpkgptions::=--force-confdef -o Dpkgptions::=--force-confold -o APT::Get::AllowUnauthenticated=false -o Acquire::Retries=3 -t 'xenial*' --just-print install
[2018-03-19 22:28:02.156517] add to install list apparmor-2.10.95-0ubuntu2.9
[2018-03-19 22:28:02.156702] add to install list apparmor-utils-2.10.95-0ubuntu2.9
[2018-03-19 22:28:02.156805] add to install list linux-image-4.4.0-116-generic-4.4.0-116.140
[2018-03-19 22:28:02.156907] add to install list apparmor-profiles-2.10.95-0ubuntu2.9
[2018-03-19 22:28:02.290678] (regen obsoletes cache)
[2018-03-19 22:28:02.290987] Check package set before installation
[2018-03-19 22:28:02.292092] The following packages from not selected components will be installed because they are required by other components' packages you selected for installation:
[2018-03-19 22:28:02.292402] Pakete werden installiert
[2018-03-19 22:28:02.301466] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_17_5_3', sequence='prep', stage='execute', sequence_order='-1', operation='install', exec_cmd='touch /tmp/pp-bootstrapper-mode.flag; touch /var/lock/parallels-panel-maintenance-mode.flag; rm -f /var/lock/parallels-panel-upgrade-failure.flag; :'', m_arch='', output: ~empty
[2018-03-19 22:28:02.321423] E: dpkg was interrupted, you must manually run 'dpkg --configure -a' to correct the problem.
Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_17_5_3', sequence='pkgs', stage='rollback', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; touch /var/lock/parallels-panel-upgrade-failure.flag; /etc/init.d/psa restart; :'', m_arch='', output: ~empty
[2018-03-19 22:28:02.833986] Error: Ein Fehler ist aufgetreten bei dem Versuch, Pakete zu installieren.
Achtung! Ihre Software ist vielleicht nicht betriebsbereit.
Bitte kontaktieren Sie den technischen Produktsupport.

After that, i start a terminal and run: 'dpkg --configure -a', but after:

apparmor (2.10.95-0ubuntu2.9) wird eingerichtet ...
update-rc.d: warning: start and stop actions are no longer supported; falling back to defaults

nothing else happens. Can someone help?

Thanks
Martin

 

[MarkM]

What are the actual symptoms? Are you able to access the Plesk interface at all?

 

[djimno]

Yes, i am able to use Plesk. Websites, Mails and Mailman are okay. Only the installation and update does not function.

 

[MarkM]

Looks like a bug;

Bug #1614459 “daily upgrade on 16.04 hangs” : Bugs : apparmor package : Ubuntu

Resolution appears to be update your kernel.

 

[djimno]

Thank you! Now, after update the kernel it is possible to make updates.

The way to solve the problem:

mkdir newkernel
cd newkernel

wget http://kernel.ubuntu.com/~kernel-pp...1.2-041102_4.11.2-041102.201705201036_all.deb
wget http://kernel.ubuntu.com/~kernel-pp...-generic_4.11.2-041102.201705201036_amd64.deb
wget http://kernel.ubuntu.com/~kernel-pp...-generic_4.11.2-041102.201705201036_amd64.deb

dpkg -i *.deb
sudo update-grub
sudo reboot

To check the Kernel:

uname -msr

After that, i removed the old kernels:

sudo apt install byobu
sudo purge-old-kernels
sudo update-grub