Resolved Plesk update: There are no products for your operating system

[JulianDot]

when i try to run Plesk Updates, i am getting

There are no products for your operating system
( 'AlmaLinux' 'Linux' '8.5' 'x86_64' ) available
from the selected source.

 

[IgorG]

The AlmaLinux is supported starting Plesk Obsidian 18.0.35.
In order to proceed with the conversion from CentOS 8 to AlmaLinux, the Plesk should be updated to the 18.0.35 version first.
As a workaround the following command could be used (for CentOS 8 with Plesk lower than 18.0.35 converted to AlmaLinux):

# plesk installer --override-os-vendor CentOS

 

[JulianDot]

I have Plesk 18.0.41

And the issue occured yesterday, suddenly, on multiple servers with latesf almalinux 8 and plesk

 

[mizar]

Hello,

Unfortunately I cannot reproduce the problem. Could you please provide /var/log/plesl/install/autoinstller3.log fragment with the latest upgrade attempt? Or might be you use custom mirror ?

 

[JulianDot]

Quite a long log file
Latest lines are:

Plesk Installer 3.41.0 (revision 6f66c2cb2b2e) started at (timezone UTC) Fri Feb 11 19:21:12 2022
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --branch release,stable

[2022-02-11 19:21:12.820028] SourceUrl: original source url is http://autoinstall.plesk.com/
[2022-02-11 19:21:12.820048] SourceUrl: fixed url is http://autoinstall.plesk.com/
[2022-02-11 19:21:12.821081] Try to find rcfile...
[2022-02-11 19:21:12.821110] Autoinstaller found rcfile at /root/.autoinstallerrc
[2022-02-11 19:21:12.821138] Option from rc file:: 'SSL_PROTOCOLS' = 'TLSv1.2'
[2022-02-11 19:21:12.821159] Option from rc file:: 'SSL_CIPHERS' = 'ECDHE-ECDSA-AES256-GCM-SHA384:ECDHE-RSA-AES256-GCM-SHA384:ECDHE-ECDSA-CHACHA20-POLY1305:ECDHE-RSA-CHACHA20-POLY1305:ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES256-SHA384:ECDHE-RSA-AES256-SHA384:ECDHE-ECDSA-AES128-SHA256:ECDHE-RSA-AES128-SHA256'
[2022-02-11 19:21:12.821176] Option from rc file:: 'SSL_CIPHER_SERVER_PREFERENCE' = 'yes'
[2022-02-11 19:21:12.821200] Read component settings from /root/.autoinstaller/options.ini
[2022-02-11 19:21:12.821322] Got OS name Linux, vendor AlmaLinux, version 8.5, arch x86_64, environment ~empty
[2022-02-11 19:21:12.821561] Execute command "/usr/local/psa/admin/bin/autoinstaller" "--service-mode" "--enable-xml-output" "--ssl-cert" "/usr/local/psa/admin/conf/httpsd.pem" "--branch" "release,stable"  --web-interface --with-ssl --disable-browser
[2022-02-11 19:21:12.822241] Warning: Failed to detach from parents cgroup, installer might be unexpectedly killed later by the system
[2022-02-11 19:21:12.831086] Environment locale name is 'C'
[2022-02-11 19:21:12.831780]

Plesk Installer 3.41.0 (revision 6f66c2cb2b2e) started at (timezone UTC) Fri Feb 11 19:21:12 2022
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /usr/local/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser

[2022-02-11 19:21:12.831810] SourceUrl: original source url is http://autoinstall.plesk.com/
[2022-02-11 19:21:12.831836] SourceUrl: fixed url is http://autoinstall.plesk.com/
[2022-02-11 19:21:12.833251] Try to find rcfile...
[2022-02-11 19:21:12.833290] Autoinstaller found rcfile at /root/.autoinstallerrc
[2022-02-11 19:21:12.833327] Option from rc file:: 'SSL_PROTOCOLS' = 'TLSv1.2'
[2022-02-11 19:21:12.833356] Option from rc file:: 'SSL_CIPHERS' = 'ECDHE-ECDSA-AES256-GCM-SHA384:ECDHE-RSA-AES256-GCM-SHA384:ECDHE-ECDSA-CHACHA20-POLY1305:ECDHE-RSA-CHACHA20-POLY1305:ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES256-SHA384:ECDHE-RSA-AES256-SHA384:ECDHE-ECDSA-AES128-SHA256:ECDHE-RSA-AES128-SHA256'
[2022-02-11 19:21:12.833379] Option from rc file:: 'SSL_CIPHER_SERVER_PREFERENCE' = 'yes'
[2022-02-11 19:21:12.833412] Read component settings from /root/.autoinstaller/options.ini
[2022-02-11 19:21:12.833445] DEBUG: ignore option --service-mode because environment variable WEB_SECRET is already set.
[2022-02-11 19:21:12.833601] Got OS name Linux, vendor AlmaLinux, version 8.5, arch x86_64, environment ~empty
[2022-02-11 19:21:12.833923] Warning: Failed to detach from parents cgroup, installer might be unexpectedly killed later by the system
[2022-02-11 19:21:12.834307] DEBUG: web server PID: 538927
[2022-02-11 19:21:14.838063] repository: Get brief packages info for all sources
[2022-02-11 19:21:14.838276] Checking for installed packages...
[2022-02-11 19:21:14.838374] autoinstaller: read output of rpm -qa --queryformat 'F:system_installed_brief_%{NAME}-%{VERSION}-%{RELEASE}.rpm\nN:%{NAME}\nE:%{EPOCH}\nV:%{VERSION}\nL:%{RELEASE}\nA:%{ARCH}\nf:%{INSTALLTIME}\nB:%{BUILDTIME}\n[P:%{PROVIDENAME} %{PROVIDEFLAGS:depflags} %{PROVIDEVERSION}\n]X:\n'
[2022-02-11 19:21:15.361504] Warning: SystemCmd exit code was not checked. (Command was: 'rpm -qa --queryformat 'F:system_installed_brief_%{NAME}-%{VERSION}-%{RELEASE}.rpm\nN:%{NAME}\nE:%{EPOCH}\nV:%{VERSION}\nL:%{RELEASE}\nA:%{ARCH}\nf:%{INSTALLTIME}\nB:%{BUILDTIME}\n[P:%{PROVIDENAME} %{PROVIDEFLAGS:depflags} %{PROVIDEVERSION}\n]X:\n' ').
[2022-02-11 19:21:15.424040] Error: Unable to retrieve the information about the packages installed in the system:
Failed to read output from the rpm utility.
Error in Package::createFromCache: input line  55958: P:config(mariadb-connector-c) = -1
Version is not specified. Error in Version.cpp.

 

[JulianDot]

Part 2 of the log

[2022-02-11 19:21:15.424195] SourceUrl: original source url is http://autoinstall.plesk.com/

[2022-02-11 19:21:15.424217] SourceUrl: fixed url is http://autoinstall.plesk.com/

[2022-02-11 19:21:15.424232] FileFetcher new object: target_dir=/root/parallels/, main_source_url=http://autoinstall.plesk.com/

[2022-02-11 19:21:15.424261] FileFetcher: get file (~empty)/products.inf3



FEW MORE LINES HERE

[2022-02-11 19:21:18.482156] repository: Get brief packages info for all sources

[2022-02-11 19:21:18.482245] Checking for installed packages...

[2022-02-11 19:21:18.482273] autoinstaller: read output of rpm -qa --queryformat 'F:system_installed_brief_%{NAME}-%{VERSION}-%{RELEASE}.rpm\nN:%{NAME}\nE:%{EPOCH}\nV:%{VERSION}\nL:%{RELEASE}\nA:%{ARCH}\nf:%{INSTALLTIME}\nB:%{BUILDTIME}\n[P:%{PROVIDENAME} %{PROVIDEFLAGS:depflags} %{PROVIDEVERSION}\n]X:\n'

[2022-02-11 19:21:19.011523] Warning: SystemCmd exit code was not checked. (Command was: 'rpm -qa --queryformat 'F:system_installed_brief_%{NAME}-%{VERSION}-%{RELEASE}.rpm\nN:%{NAME}\nE:%{EPOCH}\nV:%{VERSION}\nL:%{RELEASE}\nA:%{ARCH}\nf:%{INSTALLTIME}\nB:%{BUILDTIME}\n[P:%{PROVIDENAME} %{PROVIDEFLAGS:depflags} %{PROVIDEVERSION}\n]X:\n' ').

[2022-02-11 19:21:19.074017] Error: Unable to retrieve the information about the packages installed in the system:

Failed to read output from the rpm utility.

Error in Package::createFromCache: input line  55958: P:config(mariadb-connector-c) = -1

Version is not specified. Error in Version.cpp.


[2022-02-11 19:21:19.074482] Messages::setLocale: try to create object for locale: en-US.UTF-8

[2022-02-11 19:21:19.075049] Messages::setLocale: try to create object for locale: en-US.UTF-8

[/CODE]

 

[JulianDot]

Maybe is from mariadb ?

current version 10.6

 

[IgorG]

Looks like this issue: Convert CentOS 8 -> AlmaLinux 8 (Version is not specified)

 

[JulianDot]

Yup, problem fixed with this KB article

https://support.plesk.com/hc/en-us/...-fails-when-MariaDB-10-5-or-10-6-is-installed