Plesk update webpage on tcp4 port 8447 not running

[Sven Neukirchner]

Hi,
I cannot use updates and upgrades on the webgui because the webpage is not available.
I took a look on the shell and dit a "netstat -anp | grep :8447" which shows that the update service is only listingen on tcp6:

root@h2347049:~# netstat -anp | grep :8447
tcp6       0      0 :::8447                 :::*                    LISTEN      12982/parallels_ins

Any idee how can I run parallels_ins also on tcp4?

Thanks for help.
Sven

 

[IgorG]

Do you have any IPv6 network interface? Try to disable IPv6 completely if you do not use it with

# echo 1 > /proc/sys/net/ipv6/conf/all/disable_ipv6

and restart psa service after that.

 

[Sven Neukirchner]

After this parallels_ins is not listining on tcp6 but also not on tcp4

root@h2347049:~# netstat -anp | grep :8447
root@h2347049:~#

Is there a log file where i can look whats going wrong?

 

[IgorG]

It will work when you open "Updates and Upgrades" page:

[root@ppu12-0 ~]# netstat -anp | grep :8447
tcp 0 0 :::8447 :::* LISTEN 21009/parallels_ins
tcp 0 0 ::ffff:10.58.103.102:8447 ::ffff:10.50.2.47:56131 ESTABLISHED 21009/parallels_ins

 

[Sven Neukirchner]

It finally works!
The problem was not plesk.
The problem was the firewall from our local network which blocks outgoing connections to port 8447.
My fault.
Thanks fpr your help.
Have a nice weekend Igor.

Sven