• Debian 11 is approaching its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.80 will be the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Resolved Plesk updates failing: 502 Bad Gateway after installer update + “Unable to receive update information” error

zihniates

Basic Pleskian
Server operating system version
Ubuntu 22.04
Plesk version and microupdate number
18.0.71 Web Host Edition
Hello,
I’m having a serious issue updating my Plesk server.
Two updates are available:
-Plesk Obsidian 18.0.72
-92 system packages
However, both update methods fail, but in different ways.
System packages update fails when I click Update All, I get this error:

Error: Unable to receive update information for the package(s)
Nothing updates and the dialog closes.

Plesk version upgrade fails (18.0.72 → installer 502 error)
When I try to install the main Plesk update, the installer first updates itself successfully:
Plesk Installer was updated
…but when the page reloads, the Plesk UI returns:
502 Bad Gateway
After that, the installer cannot continue.

Logs from /var/log/plesk/install/autoinstaller3.log
Code:
[2025-11-14 22:22:09.172897] Synchronizing the Debian APT package index files...
[2025-11-14 22:22:09.207443] E: Conflicting values set for option Signed-By regarding source https://autoinstall.plesk.com/PMM_1.1.0/ jammy: /etc/apt/keyrings/plesk-ext-panel-migrator.gpg != /etc/apt/keyrings/plesk-ext-site-import.gpg
E: The list of sources could not be read.
Warning: there are errors in 'apt-get update'


[2025-11-14 22:22:09.241096] E: Conflicting values set for option Signed-By regarding source https://autoinstall.plesk.com/PMM_1.1.0/ jammy: /etc/apt/keyrings/plesk-ext-panel-migrator.gpg != /etc/apt/keyrings/plesk-ext-site-import.gpg
E: The list of sources could not be read.


[2025-11-14 22:22:09.275006] E: Conflicting values set for option Signed-By regarding source https://autoinstall.plesk.com/PMM_1.1.0/ jammy: /etc/apt/keyrings/plesk-ext-panel-migrator.gpg != /etc/apt/keyrings/plesk-ext-site-import.gpg
E: The list of sources could not be read.


[2025-11-14 22:22:09.285247] Error: Not found source for system packages (release 22.04) in APT software sources configuration.
 
Code:
rm -f /etc/apt/keyrings/plesk.gpg
curl -fsSL https://autoinstall.plesk.com/plesk.gpg -o /tmp/plesk.asc
gpg --dearmor < /tmp/plesk.asc > /etc/apt/keyrings/plesk.gpg
chmod 644 /etc/apt/keyrings/plesk.gpg
apt-get update

everything fine.
 
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