Plesk Updates Failing

[Courtney Brown]

For a few days now, I have been getting notices that Plesk updates are failing. This is the log:

Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: ERROR: Unexpected 'class boost::filesystem::filesystem_error' caught: boost::filesystem::rename: Access is denied: "C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\examine_launcher.exe.tmp", "C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\examine_launcher.exe"

Does anyone know what to do about this? Also, is there a way to do the updates manually when the automatic scheduled updates fail?

 

[Courtney Brown]

Also, is this the type of issue that would require a per incident service request from Odin? I don't mind creating a ticket if this is what should be done.

 

[UFHH01]

Hi Courtney Brown,

did you have a look at the very big Odin knowledge base? Or at

[IMPORTANT]: READ THIS FIRST TO FIND QUICK SOLUTION FOR THE EXISTING ISSUE/QUESTION​

Details: ERROR: Unexpected 'class boost::filesystem::filesystem_error' caught: boost::filesystem::rename: Access is denied: "C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\examine_launcher.exe.tmp", "C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\examine_launcher.exe"

A search at the knowledge base leads to:

Plesk upgrade fails: Access is denied: "C:\ParallelsInstaller\parallels\PANEL-WIN_12.0.18\examine_launcher.exe.tmp ( KB - article 124 222 )
​

If the suggestion in the KB doesn't solve your issue, consider to open a support ticket, which might be refunded, if your issue was caused by a bug.