plesk upgrade problem

[DiLSAZD]

my operating system: windows server 2003
my plesk version: 9.5


ai.exe program for plesk running the upgrade process. but can not login.
How do I upgrade the version of plesk?


I can not access the program.

screenshot:

error log entries:
source= C:\ParallelsInstaller\autoinstaller3.log

Error: An internal error occured in auto-installer, rev.9999999 .\installer\ComponentManager.cpp, line 78.
Execute C:/ParallelsInstaller/send-error-report.exe install