Facebook
Twitter-
Inviting everyone who uses WordPress management tools in Plesk
The Plesk team is conducting a 60-minute research session that includes an interview and a moderated usability test.
To participate, please use this link .
Your experience will help shape product decisions and ensure the tools better support real-world use cases.
Issue Plesk WebPros survey (Mandatory?)
- Thread starter Fede Marsell
- Start date
Tobias Sorensson
Basic Pleskian
it gets "randomly" selected on some severs and you need to have the latest update or one of the latests ones.
KarlAustin
New Pleskian
Seen as the little X to dismiss doesn't work, there's also a good possibility that you're breaking the law as well WebPros by collecting PII without informed and withdrawable consent.
We have noticed that surveys are currently being displayed to all users — both admins and regular customers. While showing surveys to admin users would be acceptable, displaying them to end customers is absolutely unacceptable. This kind of behavior forces us to consider switching to a different system in the future.
HHawk
Regular Pleskian
Yup that happens very often with Plesk. I login on all available servers and fill it in with junk. That happens twice a year. And then the Holiday Plesk junk starts again. And it happens every year. And if not that, you get emails from Plesky with also a survey.
Ah well. Fun things.
Ah well. Fun things.
HHawk
Regular Pleskian
Yes, unfortunately.
This is expected behavior only if you are logging to the panel with a different user. However, once completed, the survey should not reappear again for the same user. Unfortunately, I am unable to replicate the described behavior in order to forward it for further review by our team and provide a solution. If you have the option, please open a support ticket for investigation directly on your server.
HHawk
Regular Pleskian
My 2 cents; not that anybody at Plesk really cares about this.
Your reply honestly misses the core issue.
The problem is not whether the survey appears once per user, once per login identity, or only under certain conditions. The real problem is that a paid commercial hosting control panel is injecting unsolicited product surveys into the login experience of end users and customers in the first place.
That is exactly why people are frustrated.
Plesk is not a free consumer app funded by ads, engagement mechanics, or growth experiments. It is a licensed professional platform that service providers and businesses pay substantial fees for. When customers log in to manage their websites, mail, databases, or hosting settings, they expect a clean and predictable administrative environment, not product polling and interruption screens pushed by the vendor.
Even if this is “expected behavior,” that does not make it acceptable behavior.
There are several reasons why this is a serious problem:
- It is inappropriate in a paid administrative product
Customers are paying for functionality, stability, and a professional user experience. Forced surveys inside the control panel feel cheap, intrusive, and completely out of place in a business-critical environment.
- It creates confusion and damages trust
Many hosting customers do not know or care whether something originates from the hosting provider or from Plesk directly. They simply see a popup or survey in their control panel and interpret it as spam, bad UX, or poor platform quality. That reflects badly on both the hosting provider and Plesk.
- It shifts the burden to providers
Providers pay for the license, yet they are the ones who have to explain and defend this behavior to confused customers. That is unacceptable. We should not have to open support tickets and spend time investigating why vendor-driven survey prompts are being shown to our users.
- “Per user” is not a valid defense
On shared hosting platforms, resellers, admin users, customer accounts, and mail users may all have separate identities. Saying “it should only appear once per user” does not solve the problem at all. It simply means the same annoyance can be repeated across many accounts on the same licensed installation.
- There should be an explicit opt-out or global disable setting
At the very least, providers should be able to disable all vendor surveys, polls, and promotional prompts globally across the panel. Anything less is disrespectful to the fact that this is a paid product used in professional environments.
The real question is:
Why is Plesk showing forced product surveys to paying customers and their end users inside a licensed hosting panel at all?
Because from a provider perspective, this does not feel professional, it does not add value, and it absolutely does feel like spam.
If Plesk wants feedback, then ask administrators through opt-in channels such as email, the partner portal, or the support interface. Do not inject surveys into production control panels that are used by paying customers.
This needs to be treated as a product design issue, not as a one-off server-specific anomaly.
Again; I doubt Plesk is taking this seriously. And to be really honest, we have cancelled already many, many Plesk licenses we just have a few servers left (less than 30 at the moment), but we already are receiving complaints from end-users as well server owners. It's ridiculous... Perhaps an idea for Plesk; why not create a paid extension or subscription to disable these surveys? More profit for Plesk obviously!
Similar threads
