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Plesk won´t start any more

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by hunets, Jan 11, 2011.

  1. hunets

    hunets Guest

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    Hey,

    I got a problem with my plesk. If I wan´t to logon to Plesk 9.5 I always jump to an Virtuozzo container. I can´t change to plesk.

    If I checkout my services the Plesk Service is not running and I´m not able to start it. There are no options for start etc.

    What can I do? My provider has no answer for me ...

    Thanks a lot

    U.H.
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Did you try to start it manually with

    What sort of errors you have?
     
  3. hunets

    hunets Guest

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    I have tried it out ...

    I have tried it out - but I only got psa.rpmsave

    here the output:

    it wont´t work either - can you see anything?
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    You should have /etc/init.d/psa but not /etc/init.d/psa.rpmsave !
    It looks like there are a lot of missing important Plesk files like /usr/local/psa/admin/sbin/websrvmng and /usr/local/psa/admin/bin/packagemng
    Are you sure that Plesk is really installed on this server?
     
  5. hunets

    hunets Guest

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    my last login on plesk was 2 or 3 weeks ago ...

    I didn´t do anything, the only thing I made was the update for my installed version. Maybe that´s the cause for my problems.

    but how can I re-install plesk on my system?!
     
  6. fogelf

    fogelf Regular Pleskian

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    Seems like plesk upgrade fails. Possible it helps:
    /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
     
  7. hunets

    hunets Guest

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    i have entered the command and here is the output ... seems that all infos about plesk have been deleted

    is there a chance to fix the problem and make the reinstall?
     
  8. IgorG

    IgorG Forums Analyst Staff Member

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    Check output of following command:

    It looks like that it is empty. I don't know your OS and Plesk version but there is should be something like:
     
  9. fogelf

    fogelf Regular Pleskian

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    >is there a chance to fix the problem and make the reinstall?

    There is a chance, but it hard to be sure that all be OK.
    Note, steps below can damage plesk with power. If U have server backup it would be very nice.

    U have empty /usr/local/psa/version, so installation process can not detect installed panel version. Need to help him.
    1. Need to define your actial panel version via 'rpm -q psa' command.
    -------------------------------------------------------------
    # rpm -q psa
    psa-9.5.4-suse11.1.build95101209.08
    #
    -------------------------------------------------------------

    2. restore version file from output of prev. step:
    -------------------------------------------------------------
    echo '9.5.4 SuSE 11.1 95101209.08 ' > /usr/local/psa/version
    -------------------------------------------------------------

    3. perform upgrade:
    -------------------------------------------------------------
    /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
    -------------------------------------------------------------
     
  10. hunets

    hunets Guest

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    I got a version.rpmsave

    here the information:
    i have renamed it to version ... and than I check out the steps ...

    Step 1:
    Step 2:
    I put the Info from the saved file in the new version file

    Step 3:
    do you think I can make the install via YAST?
     
  11. IgorG

    IgorG Forums Analyst Staff Member

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    What is the output of following command:
     
  12. fogelf

    fogelf Regular Pleskian

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    U get huge troubles.

    More correct to install panel not via YAST, but autoinstaller.
    As far as U have not psa installed, need to execute autoinstaller with parameters
    --select-product-id plesk --select-release-id PLESK_9_5_4 --install-component base

    It should fail, cause there are not psa package, but there are its database.
    After failure need to investigate problem, fix it ant go on.
     
  13. hunets

    hunets Guest

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    here is the mysql output

     
  14. hunets

    hunets Guest

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    hey fogelf

    it seems to work ... but after a few minutes it stopped with this output:

     
  15. fogelf

    fogelf Regular Pleskian

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    Ok. Try to do
    1. echo '9.5.2 SuSE 11.1 95101209.08 ' > /usr/local/psa/version
    2. /usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-id PLESK_9_5_4 --install-component base
     
  16. hunets

    hunets Guest

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    it work´s again!!!!

    thank you fogelf - thank you IgorG!!!!!!!
     
  17. SaadS

    SaadS Guest

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    having trouble accessing Plesk...

    I tried using the same steps.. but got stuck.. here is on screen copy paste:


    [root@myserver psa]# cat /usr/local/psa/version 10.2.0 CentOS 5 102100709.06
    [root@myserver psa]# echo '10.2.0 CentOS 5 102100709.06' > /usr/local/psa/version [root@myserver psa]# /usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-id PLESK_10_0_0 --install-component base
    File downloading products.inf3: 100% was finished.
    File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading ppsmbe.inf3: 18%..28%..39%..59%..70%..80%..90%..100% was finished.
    File downloading sitebuilder.inf3: 10%..22%..35%..48%..74%..87%..100% was finished.
    File downloading sso.inf3: 10%..24%..37%..64%..78%..91%..100% was finished.
    File downloading setemplates.inf3: 19%..44%..69%..100% was finished.
    File downloading pp-sitebuilder.inf3: 13%..30%..47%..82%..99%..100% was finished.
    File downloading billing.inf3: 21%..34%..46%..58%..71%..83%..100% was finished.
    Checking for installed packages...
    File downloading PSA_10.0.0/plesk-10.0.0-cos5-x86_64.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading SITEBUILDER_5.0.0/sitebuilder-5.0.0-rhall-all.inf3: 64%..100% was finished.
    File downloading BILLING_7.0.0/billing-7.0.0-rhall-all.inf3: 73%..100% was finished.
    Detecting installed product components.
    Retrieving information about the installed packages...
    File downloading BILLING_7.0.0/dist-rpm-RedHat-all-all/build-7.0.0-rhall-all.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading SITEBUILDER_5.0.0/dist-rpm-RedHat-all-all/build-5.0.0-rhall-all.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading BILLING_7.0.0/update-rpm-RedHat-all-all/update-7.0.0-rhall-all.hdr.gz: 100% was finished.
    File downloading BILLING_7.0.0/thirdparty-rpm-RedHat-all-all/thirdparty-7.0.0-rhall-all.hdr.gz: 100% was finished.
    File downloading SITEBUILDER_5.0.0/update-rpm-RedHat-all-all/update-5.0.0-rhall-all.hdr.gz: 100% was finished.
    File downloading PSA_10.0.0/dist-rpm-CentOS-5-x86_64/build-10.0.0-cos5-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_10.0.0/update-rpm-CentOS-5-x86_64/update-10.0.0-cos5-x86_64.hdr.gz: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
    File downloading PSA_10.0.0/thirdparty-rpm-CentOS-5-x86_64/thirdparty-10.0.0-cos5-x86_64.hdr.gz: 12%..22%..32%..42%..51%..61%..71%..81%..91%..100% was finished.
    File downloading SITEBUILDER_5.0.0/thirdparty-rpm-RedHat-all-all/thirdparty-5.0.0-rhall-all.hdr.gz: 100% was finished.
    Determining the packages that need to be installed.
    File downloading PSA_10.0.0/dist-rpm-CentOS-5-x86_64/base/plesk-core-10.8.0-cos5.build108101004.13.x86_64.rpm: was skipped because of md5 checksum match.
    File downloading PSA_10.0.0/dist-rpm-CentOS-5-x86_64/base/plesk-l10n-10.8.0-cos5.build108100927.15.noarch.rpm: was skipped because of md5 checksum match.
    File downloading PSA_10.0.0/dist-rpm-CentOS-5-x86_64/base/plesk-skins-10.8.0-10092415.noarch.rpm: was skipped because of md5 checksum match.
    File downloading PSA_10.0.0/dist-rpm-CentOS-5-x86_64/base/psa-10.0.0-cos5.build108101004.13.x86_64.rpm: was skipped because of md5 checksum match.
    File downloading PSA_10.0.0/dist-rpm-CentOS-5-x86_64/base/psa-mod-fcgid-configurator-2.0.0-cos5.build108100921.15.x86_64.rpm: was skipped because of md5 checksum match.
    File downloading PSA_10.0.0/dist-rpm-CentOS-5-x86_64/base/psa-mod_fcgid-2.3.5-10092115.x86_64.rpm: was skipped because of md5 checksum match.
    File downloading PSA_10.0.0/dist-rpm-CentOS-5-x86_64/base/psa-updates-10.0.0-cos5.build108100921.15.noarch.rpm: was skipped because of md5 checksum match.
    File downloading PSA_10.0.0/dist-rpm-CentOS-5-x86_64/base/psa-vhost-10.8.0-cos5.build108100924.19.noarch.rpm: was skipped because of md5 checksum match.
    File downloading PSA_10.0.0/update-rpm-CentOS-5-x86_64/webalizer-2.01_10-30.1.x86_64.rpm: was skipped because of md5 checksum match.
    File downloading SITEBUILDER_5.0.0/dist-rpm-RedHat-all-all/base/pp-sitebuilder-5.0.0-33387.10092415.noarch.rpm: was skipped because of md5 checksum match.
    File downloading PSA_10.0.0/update-rpm-CentOS-5-x86_64/gd-2.0.33-9.4.el5_4.2.x86_64.rpm: was skipped because of md5 checksum match.
    File downloading SITEBUILDER_5.0.0/dist-rpm-RedHat-all-all/base/pp-sitebuilder-skins-5.0.0-687.10092415.noarch.rpm: was skipped because of md5 checksum match.
    File downloading SITEBUILDER_5.0.0/dist-rpm-RedHat-all-all/base/pp-sitebuilder-default-templates-5.0.0-33387.10092415.noarch.rpm: was skipped because of md5 checksum match.
    File downloading PSA_10.0.0/update-rpm-CentOS-5-x86_64/libXpm-3.5.5-3.x86_64.rpm: was skipped because of md5 checksum match.
    File downloading PSA_10.0.0/update-rpm-CentOS-5-x86_64/pkgconfig-0.21-2.el5.x86_64.rpm: was skipped because of md5 checksum match.
    Starting installation of packages
    Installing the package plesk-core-10.8.0-cos5.build108101004.13.x86_64

    Trying to start service mysqld... done
    Checking for the system groups and users necessary for Apache...
    Checking for the group 'apache'...
    Group 'apache' already exists

    Checking for the user 'apache'...
    User 'apache' already exists


    ===> Checking for the necessary system accounts
    Checking for the system groups and users necessary for MySQL...
    Checking for the group 'mysql'...
    Group 'mysql' already exists

    Checking for the user 'mysql'...
    User 'mysql' already exists

    Checking for the system groups and users necessary for admin server...
    Checking for the group 'psaadm'...
    Group 'psaadm' already exists

    Checking for the user 'psaadm'...
    User 'psaadm' already exists

    Checking for the group 'psaserv'...
    Group 'psaserv' already exists

    Checking for the group 'psaserv'...
    Trying to add supplementary group 'psaserv' for user 'apache'... already there
    Checking for the group 'psaserv'...
    Trying to add supplementary group 'psaserv' for user 'psaftp'... already there
    Checking for the group 'psaserv'...
    Trying to add supplementary group 'psaserv' for user 'psaadm'... already there
    Checking for the group 'psacln'...
    Group 'psacln' already exists

    Unable to upgrade. You have 10.2.0 version installed,
    but upgrader is incompatible with this version.
    To install new psa copy, please move '/usr/local/psa'
    to another place manually.
    error: %pre(plesk-core-10.8.0-cos5.build108101004.13.x86_64) scriptlet failed, exit status 1
    error: install: %pre scriptlet failed (2), skipping plesk-core-10.8.0-cos5.build108101004.13
    ERROR: An error occurred during installation of packages.
    Attention! Your software might be inoperable.
    Please, contact product technical support.




    Can u please help on this matter?
     
  18. fogelf

    fogelf Regular Pleskian

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    >[root@myserver psa]# echo '10.2.0 CentOS 5 102100709.06' > /usr/local/psa/version

    10.2.0, is it correct prev. version??? 1st of all detect prev. version. Execute mysql query:
    [root@a10-52-45-181 ~]# mysql -uadmin -p`cat /etc/psa/.psa.shadow` -D psa -e 'select version_info from upgrade_history'
    +-------------------------------+
    | version_info |
    +-------------------------------+
    | 10.1.1 CentOS 5 1010110120.18 |
    +-------------------------------+
    [root@a10-52-45-181 ~]#
    Take last value and copy it in /usr/local/psa/version. Then try to upgrade.
     
  19. IgorG

    IgorG Forums Analyst Staff Member

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    It looks like you have Parallels Small Business Panel 10.2 version installed there and you have tried upgrade it to Plesk. It is impossible because it is different products. Plesk 10.2 version is not released yet.
     
  20. SaadS

    SaadS Guest

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    how to solve

    Ooh.. So what can I do to restore my Parallels Business Panel?? Can you please guide it.

    Thanks :)
     
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