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PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
Product version: 11.5.30 Update #45
Update date: 2014/06/11 04:44
Build date: 2014/04/07 17:00
Build target: Ubuntu 12.04
Revision: 324178
Architecture: 32-bit
Wrapper version: 1.1
Linux h1604340.stratoserver.net 2.6.32-042stab088.4 #1 SMP Thu Apr 3 17:41:05 MSK 2014 i686 i686 i386 GNU/Linux
general CPU GenuineIntel, Intel(R) Xeon(R) CPU E5-2680 v2 @ 2.80GHz
version Parallels Plesk Panel v11.5.30_build115130819.13 os_Ubuntu 12.04
OS Ubuntu 12.04.4 LTS
PROBLEM DESCRIPTION
Restoring MAIL from Server-Backup fails
STEPS TO REPRODUCE
details:
1. check for integrity of backup:
> root@h1604340:/var/lib/psa/dumps# /opt/psa/bin/pleskrestore --check-backup backup_info_1406070957.xml
> The backup file is valid.
size 2.97 GB, has been stored with the splitting option (2 GB max)
2. using the GUI (Language = German)
a. Start —> Tools & Einstellungen —> Backup Manager —> Wiederherstellen: Kunden des Administrators
Start —> Tools & Settings —> Backup Manager —> Restore: administrators’ customers (my first trial to translate a german GUI ;-))
===> fails
b. next trial: Start —> Tools & Einstellungen —> Backup Manager: Server-Repository
==> fails, but delivers an error message:
WARNING: (domain object 'ic-blue.com') Can not deploy content of domain ic-blue.com
WARNING: () Archive error: from /var/lib/psa/dumps/clients/ic-blue.com/domains/ic-blue.com/backup_ic-blue.com_mn_1406070957.tgz /var/lib/psa/dumps/clients/ic-blue.com/domains/ic-blue.com/ backup_ic-blue.com_mn_1406070957.tgz1 to /var/qmail/mailnames/ic-blue.com:
sh: 1: Syntax error: word unexpected (expecting ")")
512 at /tmp/repo_transport_tmp_CF0V75 line 2.
c. third trial: Start —> customer —> control panel
=> domain configuration: from backup => O.K.
=> contents of virtual hosts: from backup => O.K.
=> databases: from backup => O.K.
=> mail:
—> Konfiguration und Daten aus Backup verwenden => fails (same message as above)
(configuration and data from backup)
—> Konfiguration des aktuellen Systems und Daten aus Backup verwenden => no error, no restored mail content
(configuration of the system and data from backup)
/Users/andreaskampmann/Dropbox/plesk_error/Plesk_Mail_restore_1.tiff
/Users/andreaskampmann/Dropbox/plesk_error/Plesk_Mail_restore_2.tiff
/Users/andreaskampmann/Dropbox/plesk_error/Plesk_Error.tiff
ACTUAL RESULT ==> pleskrestore is not able to restore the mails (10 mailboxes, 2.97 GB)
EXPECTED RESULT ==> proper restore of mailboxes
ANY ADDITIONAL INFORMATION
When checking the backup size I got shocked: the most recent (automatically generated) backup is 1 GB larger !! (an none of the old mail got visible !!)
/Users/andreaskampmann/Dropbox/plesk_error/ic_blue_com_backups.tiff
I am tackling around since three days an throngs are getting critical. Please send me a hint how to proceed further.
Many Thanks in advance
A.K.
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
Product version: 11.5.30 Update #45
Update date: 2014/06/11 04:44
Build date: 2014/04/07 17:00
Build target: Ubuntu 12.04
Revision: 324178
Architecture: 32-bit
Wrapper version: 1.1
Linux h1604340.stratoserver.net 2.6.32-042stab088.4 #1 SMP Thu Apr 3 17:41:05 MSK 2014 i686 i686 i386 GNU/Linux
general CPU GenuineIntel, Intel(R) Xeon(R) CPU E5-2680 v2 @ 2.80GHz
version Parallels Plesk Panel v11.5.30_build115130819.13 os_Ubuntu 12.04
OS Ubuntu 12.04.4 LTS
PROBLEM DESCRIPTION
Restoring MAIL from Server-Backup fails
STEPS TO REPRODUCE
details:
1. check for integrity of backup:
> root@h1604340:/var/lib/psa/dumps# /opt/psa/bin/pleskrestore --check-backup backup_info_1406070957.xml
> The backup file is valid.
size 2.97 GB, has been stored with the splitting option (2 GB max)
2. using the GUI (Language = German)
a. Start —> Tools & Einstellungen —> Backup Manager —> Wiederherstellen: Kunden des Administrators
Start —> Tools & Settings —> Backup Manager —> Restore: administrators’ customers (my first trial to translate a german GUI ;-))
===> fails
b. next trial: Start —> Tools & Einstellungen —> Backup Manager: Server-Repository
==> fails, but delivers an error message:
WARNING: (domain object 'ic-blue.com') Can not deploy content of domain ic-blue.com
WARNING: () Archive error: from /var/lib/psa/dumps/clients/ic-blue.com/domains/ic-blue.com/backup_ic-blue.com_mn_1406070957.tgz /var/lib/psa/dumps/clients/ic-blue.com/domains/ic-blue.com/ backup_ic-blue.com_mn_1406070957.tgz1 to /var/qmail/mailnames/ic-blue.com:
sh: 1: Syntax error: word unexpected (expecting ")")
512 at /tmp/repo_transport_tmp_CF0V75 line 2.
c. third trial: Start —> customer —> control panel
=> domain configuration: from backup => O.K.
=> contents of virtual hosts: from backup => O.K.
=> databases: from backup => O.K.
=> mail:
—> Konfiguration und Daten aus Backup verwenden => fails (same message as above)
(configuration and data from backup)
—> Konfiguration des aktuellen Systems und Daten aus Backup verwenden => no error, no restored mail content
(configuration of the system and data from backup)
/Users/andreaskampmann/Dropbox/plesk_error/Plesk_Mail_restore_1.tiff
/Users/andreaskampmann/Dropbox/plesk_error/Plesk_Mail_restore_2.tiff
/Users/andreaskampmann/Dropbox/plesk_error/Plesk_Error.tiff
ACTUAL RESULT ==> pleskrestore is not able to restore the mails (10 mailboxes, 2.97 GB)
EXPECTED RESULT ==> proper restore of mailboxes
ANY ADDITIONAL INFORMATION
When checking the backup size I got shocked: the most recent (automatically generated) backup is 1 GB larger !! (an none of the old mail got visible !!)
/Users/andreaskampmann/Dropbox/plesk_error/ic_blue_com_backups.tiff
I am tackling around since three days an throngs are getting critical. Please send me a hint how to proceed further.
Many Thanks in advance
A.K.