pleskrestore stops with conflict error, but doesn't show what conflict.

[MarceloCaparroz]

I am trying to restore a backup in a plesk 11.5.30 server, but when run the plesk restore utility by the cli I got the error:

Unable to resolve all conflicts

So, I run it again with the -debug option to check what is the problem or conflict and got this:

PHP Catchable Fatal Error: Argument 1 passed to cuPleskRestore::writeConflictsToStdOut() must be an instance of PMMResponseConflictDescription, null given, called in /opt/psa/admin/plib/backup/cuPleskRestore.php on line 614 and defined; File: /opt/psa/admin/plib/backup/cuPleskRestore.php, Line: 699

PHP Fatal error: Call to a member function getNextConflict() on a non-object in /opt/psa/admin/plib/backup/cuPleskRestore.php on line 702


How could I verify what is the problem and conflict?

Thank you.
Marcelo

 

[KristianM]

Hi,

was the old Node this Backup was created with also a Plesk 11.5.30?
What exact command did you use to restore?

Regards,
Kristian

 

[MarceloCaparroz]

Hi Kristian,

The backup file was generated in a server with plesk 11.0.9

The command used was:
/usr/local/psa/bin/pleskrestore --restore /root/Backup_xxxxxxxxxxx.tar -level domains -map /root/map.txt -filter list:dominio1.com -ignore-sign

The map file was created with the -ignore-sign too.

Thank you

 

[KristianM]

Hi,

can you please check /usr/local/psa/PMM/logs/restore-<datetime> and see if tehre is any additional information?

Regards,
Kristian

 

[MarceloCaparroz]

-rw-rw---- 1 root psaadm 0 mar 11 16:41 conflicts.log
-rw-rw---- 1 root psaadm 0 mar 11 16:41 deployer.log
-rw-rw---- 1 root psaadm 1,7K mar 11 16:41 import.log
-rw------- 1 root root 66K mar 11 16:41 pmmcli.log

------ import.txt (just last lines of the file)
[2014-03-11 16:41:32.838|20207] INFO: Repository '/var/lib/psa/dumps/': Initialized
[2014-03-11 16:41:32.838|20207] INFO: Repository '/var/lib/psa/dumps/': Convert local backup to current Panel version Backup_del_ns3_info_a_strato_info_1403102350.xml
[2014-03-11 16:41:32.838|20207] INFO: ENV[LANG]=en_US.UTF-8
[2014-03-11 16:41:32.838|20207] INFO: Executing utility: /opt/psa/bin/pre10-backup-convert --can-convert -source /var/lib/psa/dumps/Backup_del_ns3_info_a_strato_info_1403102350.xml
[2014-03-11 16:41:33.034|20207] INFO: The utility succesfully executed.
[2014-03-11 16:41:33.034|20207] INFO: The return code was
The output on STDOUT was:
false
No output on STDERR were performed by the utility
[2014-03-11 16:41:33.034|20207] INFO: pmm-ras finished. Exit code: 0
[2014-03-11 16:41:33.049|20211] INFO: pmm-ras started : /opt/psa/admin/bin/pmm-ras --get-child-dumps --dump-storage=/var/lib/psa/dumps/ --dump-specification=Backup_del_ns3_info_a_strato_info_1403102350.xml --session-path=/opt/psa/PMM/logs
[2014-03-11 16:41:33.049|20211] INFO: Repository '/var/lib/psa/dumps/': Initializing...
[2014-03-11 16:41:33.049|20211] INFO: Repository '/var/lib/psa/dumps/': Initialized
[2014-03-11 16:41:33.049|20211] INFO: Repository '/var/lib/psa/dumps/': Get all child backups for Backup_del_ns3_info_a_strato_info_1403102350.xml
[2014-03-11 16:41:33.069|20211] INFO: pmm-ras finished. Exit code: 0

---- pmmcli.txt (just last lines of the file)
[2014-03-11 16:41:36.823|20304] INFO: Execution of <subprocess[20305] '/opt/psa/bin/sw-engine-pleskrun /opt/psa/admin/plib/backup/Conflicts/Runner.php --detect-conflicts --owner-guid=e8f92287-f7ea-4ef4-b198-e38414f79d12 --restore-specification=/opt/psa/PMM/rsessions/2014031116413683/dump/dump_index.xml --conflicts-description-out=/opt/psa/PMM/rsessions/2014031116413683/conflict_description --session-path=/opt/psa/PMM/rsessions/2014031116413683 --log=conflict-detect.log'> finished successfully.
[2014-03-11 16:41:36.826|20304] DEBUG: <pmmcli.RestoreAction object at 0x207bbd0>: response
[2014-03-11 16:41:36.828|20304] INFO: Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>0</errcode>
<data>
<restore-task-result task-id="20212">
<conflicts-description>
<conflict guid="1583b05b4644faa3a79d9e2995b1760f" id="1">
<type>
<configuration>
<reason-description>
<required-resource-description>

 

[KristianM]

Hi,

thanks.
Couild you please check if the following path still exists and has any log information in it?
/opt/psa/PMM/rsessions/2014031116413683

Thanks,
Kristian

 

[MarceloCaparroz]

/opt/psa/PMM/rsessions/2014031116413683# ls
-rw-r--r-- 1 root root 67 mar 11 16:41 base
-rw-r--r-- 1 root root 500 mar 11 16:41 conflict_description
-rw-r--r-- 1 root root 940 mar 11 16:41 conflict_description.1
-rw-r--r-- 1 root root 500 mar 11 16:41 conflict_description.2
-rw-r--r-- 1 root root 59 mar 11 16:41 conflict-detect.log.xml
-rw-r--r-- 1 root root 740 mar 11 16:41 conflict_resolution_rules
-rw-r--r-- 1 root root 527 mar 11 16:41 conflict_resolution_rules.1
-rw-r--r-- 1 root root 59 mar 11 16:41 conflict-resolve.log.xml
-rw-r--r-- 1 root root 59 mar 11 16:41 conflicts.log.xml
drwxr-x--- 2 root psaadm 4,0K mar 11 16:41 dump
-rw-r--r-- 1 root root 508 mar 11 16:41 dump_overview
-rw-r--r-- 1 root root 322 mar 11 16:41 dump_specification
-rw-r----- 1 root root 157 mar 11 16:41 extension_filter
-rw-r--r-- 1 root root 49 mar 11 16:41 logs_dir
-rw-r--r-- 1 root root 36 mar 11 16:41 owner_guid
-rw-r--r-- 1 root root 6 mar 11 16:41 owner_type
-rw-r--r-- 1 root root 17 mar 11 16:41 parent
-rw-r--r-- 1 root root 7 mar 11 16:41 restore_mode
-rw-r--r-- 1 root root 5 mar 11 16:41 task_id
-rw-r--r-- 1 root root 1002 mar 11 16:41 xml_transform.xml

--------------- copy of conflict_description -------------------------------

<?xml version="1.0"?>
<conflicts-description>
<conflict id="1" guid="1583b05b4644faa3a79d9e2995b1760f">
<type>
<configuration>
<reason-description>
<required-resource-description>
<db-server type="postgresql" port="5432" host="localhost"/>
</required-resource-description>
</reason-description>
<resolve-options>
<option name="do-not-restore"/>
</resolve-options>
</configuration>
</type>
<conflicting-objects/>
</conflict>
</conflicts-description>

 

[MarceloCaparroz]

/opt/psa/PMM/rsessions/2014031116413683# ls
-rw-r--r-- 1 root root 67 mar 11 16:41 base
-rw-r--r-- 1 root root 500 mar 11 16:41 conflict_description
-rw-r--r-- 1 root root 940 mar 11 16:41 conflict_description.1
-rw-r--r-- 1 root root 500 mar 11 16:41 conflict_description.2
-rw-r--r-- 1 root root 59 mar 11 16:41 conflict-detect.log.xml
-rw-r--r-- 1 root root 740 mar 11 16:41 conflict_resolution_rules
-rw-r--r-- 1 root root 527 mar 11 16:41 conflict_resolution_rules.1
-rw-r--r-- 1 root root 59 mar 11 16:41 conflict-resolve.log.xml
-rw-r--r-- 1 root root 59 mar 11 16:41 conflicts.log.xml
drwxr-x--- 2 root psaadm 4,0K mar 11 16:41 dump
-rw-r--r-- 1 root root 508 mar 11 16:41 dump_overview
-rw-r--r-- 1 root root 322 mar 11 16:41 dump_specification
-rw-r----- 1 root root 157 mar 11 16:41 extension_filter
-rw-r--r-- 1 root root 49 mar 11 16:41 logs_dir
-rw-r--r-- 1 root root 36 mar 11 16:41 owner_guid
-rw-r--r-- 1 root root 6 mar 11 16:41 owner_type
-rw-r--r-- 1 root root 17 mar 11 16:41 parent
-rw-r--r-- 1 root root 7 mar 11 16:41 restore_mode
-rw-r--r-- 1 root root 5 mar 11 16:41 task_id
-rw-r--r-- 1 root root 1002 mar 11 16:41 xml_transform.xml

--------------- copy of conflict_description -------------------------------

<?xml version="1.0"?>
<conflicts-description>
<conflict id="1" guid="1583b05b4644faa3a79d9e2995b1760f">
<type>
<configuration>
<reason-description>
<required-resource-description>
<db-server type="postgresql" port="5432" host="localhost"/>
</required-resource-description>
</reason-description>
<resolve-options>
<option name="do-not-restore"/>
</resolve-options>
</configuration>
</type>
<conflicting-objects/>
</conflict>
</conflicts-description>

 

[KristianM]

Hi again,

I guess there is nothing interesting in conflict-detect.log.xml conflict-resolve.log.xml and conflicts.log.xml?

Regards
Kristian

 

[MarceloCaparroz]

---- conflict-detect.log.xml, conflict-resolve.log.xml and conflicts.log.xml have the same content

<?xml version="1.0"?>
<execution-result status="success"/>

 

[KristianM]

Hi again,

--------------- copy of conflict_description -------------------------------

<?xml version="1.0"?>
<conflicts-description>
<conflict id="1" guid="1583b05b4644faa3a79d9e2995b1760f">
<type>
<configuration>
<reason-description>
<required-resource-description>
<db-server type="postgresql" port="5432" host="localhost"/>
</required-resource-description>
</reason-description>
<resolve-options>
<option name="do-not-restore"/>
</resolve-options>
</configuration>
</type>
<conflicting-objects/>
</conflict>
</conflicts-description>

is it maybe possible that the old Server had postgresql installed and the new one has not?

Regards,
Kristian

 

[MarceloCaparroz]

looks like it is installed. I see it in green in the plesk updater.

I tried to uninstall but I got a error. Do you know how to install and uninstall this postgresql package in the cli? I can try uninstall and install again to make sure.

By the way... a correction... the backup file was generated in a plesk 11.5.30 too.

Thank you

 

[KristianM]

Hi,

have you tried to only unpack the backup?
Is it actually consistent?

I'm kind of running out of options
Maybe it's time to open a support ticket with Parallels.

Regards,
Kristian

 

[CAMILLEP]

Hi,

I have the same issue : the problem is coming from the _info_XXXXXXXXXX.xml config file located in the archive, where you can find :

<default-db-servers>
<db-server type="mysql">
<host>localhost</host>
<port>3306</port>
</db-server>
<db-server type="postgresql">
<host>localhost</host>
<port>5432</port>
</db-server>
</default-db-servers>

and where postgresql node shouldn't be here as we (you and me) don't have PostgreSQL installed on the origin server.

I opened a ticket, had a contact with support team, and now waiting for resolution.

I'll keep you in touch.

Best regards,

Camille

 

[CAMILLEP]

Hi,

fix for this issue (from support Plesk team) :



locate postgresql related entries in psa database.

+++

mysql> select * from misc where param like '%postg%';
+---------------------------+-----+
| param | val |
+---------------------------+-----+
| default_server_postgresql | 2 |
+---------------------------+-----+
1 row in set (0.00 sec)
+++

remove them using the below command.

+++

mysql> delete from DatabaseServers where id=2;
Query OK, 1 row affected (0.02 sec)

++

remove postgresql related packages from server (if they exist).

+++
[root@s17502477 ~]# rpm -qa |grep post
postgresql-libs-8.4.20-1.el6_5.x86_64
postgresql-server-8.4.20-1.el6_5.x86_64
postfix-2.8.14-13040119.x86_64
postgresql-8.4.20-1.el6_5.x86_64

[root@s17502477 ~]# rpm -e postgresql-server-8.4.20-1.el6_5.x86_64

[root@s17502477 ~]# rpm -e postgresql-libs-8.4.20-1.el6_5.x86_64 postgresql-8.4.20-1.el6_5.x86_64 --nodeps --justdb

+++



Tested and validated, enjoy !


Best regards,

Camille