Issue PositiveSSL not installed, but payed

[WeserEnergy]

Server operating system version

Ubuntu 20.04.6 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.54 Update #3

Hey everyone,

I'm new to this forum. This is my first post. Using the Plesk web interface, I've purchased a PositiveSSL certificate with wildcard. After that I got some errors like: "but there is a problem with your order". I know I've paid for the ssl certificate, but the installation ssl certificate is the old way. I can't use the old way with *.crt and private key because I don't have one. I don't know what to do. Does anyone have an idea how to solve this problem?

Sorry, I'm from Germany, my English is not very good.

 

[AYamshanov]

Hi WeserEnergy,

Probably without any additional details, we can't help here.

I would like to suggest contacting with the Plesk Support team to investigate the issue on the server. If it will not be possible to finish issuing certificate process and install the certificate on the server, they could help with refunding money for the certificate.