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Problem creating new SSL Certificates

Discussion in 'Plesk 10.x for Windows Issues, Fixes, How-To' started by AF_IT, Aug 10, 2012.

  1. AF_IT

    AF_IT New Pleskian

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    Hello!

    I have a huge problem, since some days i can not create new SSL Certificates...
    When i want to go in to the SMB panel for creating a new SSL Certificate the address "https://MYDOMAIN.com:8443/plesk/client@1/domain@65/certificate@" can not be opened - i get a blank page!

    When i look in to my event log on my Windows Server i see mass of the following errors:
    Access denied (COM Error 80070005) at AntivirusFilter::Execute at (AntivirusFilter::execute line 200)
    Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe

    Maybe thats the point why i can not create new certificates?????

    My System is a Windows Server 2008 R2 with Plesk 10.4.4


    Thanks in advance!
    Kind regards,
    Alexander
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Have you tried to disable antivirus?
     
  3. AF_IT

    AF_IT New Pleskian

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    On my server only Avira Server Security is installed (but thats nothing new - i also tried to deactivate it...) :(
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Try to uninstall antivirus.
     
  5. AF_IT

    AF_IT New Pleskian

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    Ok, AntiVirus completely uninstalled and server restarted.

    Problem still exists... :(

    I can post any logs that may help to solve this...
     
  6. IgorG

    IgorG Forums Analyst Staff Member

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    Do you have the same error messages in Event Viewer?
     
  7. AF_IT

    AF_IT New Pleskian

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    Yes, but there is really no AntiVirus left... :O

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="plesksrv.exe" />
    <EventID Qualifiers="0">1</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-10T09:25:07.000000000Z" />
    <EventRecordID>7202</EventRecordID>
    <Channel>Plesk</Channel>
    <Computer>MYDOMAIN</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>Zugriff verweigert (COM Error 80070005) at AntivirusFilter::Execute at (AntivirusFilter::execute line 200)</Data>
    <Data>C:\Program Files (x86)\Parallels\Plesk\admin\bin\plesksrv.exe</Data>
    </EventData>
    </Event>
     
  8. AF_IT

    AF_IT New Pleskian

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    No solution for me...?
    I need to create a new SSL Cert... :(
     
  9. IgorG

    IgorG Forums Analyst Staff Member

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    Please provide me output of the following SQL query

    mysql> select * from upgrade_history;

    And check version of your Plesk in registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Plesk\PSA Config\Config
     
  10. AF_IT

    AF_IT New Pleskian

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    mysql> select * from upgrade_history;
    +---------------------+--------------+------------+
    | upgrade_date | version_info | db_version |
    +---------------------+--------------+------------+
    | 2012-07-02 00:27:23 | NULL | 10.4.4 |
    +---------------------+--------------+------------+
    1 row in set (0.00 sec)

    Version numbers from registry:
    PA_VERSION 1.6.2.0
    PANEL_VERSION 10.4.4

    Since "2012-07-02 00:27:23" i got the error messages of the plesksrv.exe in eventlog!
     
  11. AF_IT

    AF_IT New Pleskian

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    So, no solution for my problem? :(
     
  12. IgorG

    IgorG Forums Analyst Staff Member

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    Looks like that problem can be investigated and resolved only directly on your Plesk server. Therefore I suggest you contact Support Team.
     
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