Problem download backup after update

[Oliver Gonzalez]

Hi.

I have problems with download backup for plesk panel after last update. The file move correctment to tmp directory but not download. The message error is:

Error: export-dump-as-file error (Error code = 1): == STDOUT ==================== ============================== == STDERR ==================== [3162]: 2016-01-25 06:45:00.345 ERROR 772816b0-98b8-415d-87a9-dde9e37f0f00 Can't export file 'backup_info_1601250158.xml' to /tmp/dumpzGwHS0.tar. Error code: 1. Repository error: Unable to save data to an archive. Check whether the target directory is accessible for writing. For more information, see the log file (./migration.log) [3162]: 2016-01-25 06:45:00.345 ERROR e5dace5d-b730-4659-8e12-ce0b1380717c The export have been made successfully but can not be exported because of errors above. Runtime error: Export dump failed at /usr/local/psa/admin/bin/plesk_agent_manager line 1160. [3162]: 2016-01-25 06:45:00.346 ERROR 172bb1f3-7550-43e8-8daa-eb25f3ffb8c7 Runtime error: Export dump failed at /usr/local/psa/admin/bin/plesk_agent_manager line 1160. : at /usr/local/psa/PMM/agents/shared/Logging.pm line 108 Logging::error('Runtime error: Export dump failed at /usr/local/psa/admin/bin...', 'fatal') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323 main::__ANON__('Error::Simple=HASH(0x203a6f0)', 'SCALAR(0x26efc20)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 330 eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 321 Error::subs::run_clauses('HASH(0x399ac30)', 'Export dump failed at /usr/local/psa/admin/bin/plesk_agent_ma...', undef, 'ARRAY(0x26f0208)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 417 Error::subs::try('CODE(0x399a900)', 'HASH(0x399ac30)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1325 main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1329 ==============================

Any idea?

Thanks.

 

[IgorG]

Any idea?

Idea is here:

Unable to save data to an archive. Check whether the target directory is accessible for writing.

Have you checked it?

 

[Oliver Gonzalez]

Idea is here:

Have you checked it?

The tmp directory? yes, it have permissions for writing. The file dumpzGwHS0.tar is in this directory created correctly.

 

[IgorG]

What about available free disk space in /tmp? Are you sure that it is enough?

 

[Henri]

Hello,
i have same here.
I have CentOS 6.7 (Final) with Plesk Version 5.12.30 Update # 23
I had changed before you upgrade from 12.0.15 to 12.5 the backup path and no problems with the Backup or the download of backups.

Fehler: export-dump-as-file error (Error code = 1): == STDOUT ==================== ============================== == STDERR ==================== [26593]: 2016-03-07 22:02:34.484 ERROR 86dfb59d-5ea6-410c-819a-b4cbf4a784db Can't export file 'clients/web515_01/domains/example.com/backup_info_1603072157.xml' to /mnt/storagespace/tmp/dumpykYfm8.tar. Error code: 1. Repository error: Unable to pack /mnt/storagespace/tmp/repo_transport_tmp_N5SLHL/: /bin/tar: .discovered/backup_info_1603072157: file changed as we read it [26593]: 2016-03-07 22:02:34.485 ERROR cb4af567-5320-46b4-886a-9b4bae6d3fc7 The export have been made successfully but can not be exported because of errors above. Runtime error: Export dump failed at /usr/local/psa/admin/bin/plesk_agent_manager line 1160. [26593]: 2016-03-07 22:02:34.486 ERROR 5b442f4a-116a-4415-8cca-fc07f3e954de Runtime error: Export dump failed at /usr/local/psa/admin/bin/plesk_agent_manager line 1160. : at /usr/local/psa/PMM/agents/shared/Logging.pm line 108 Logging::error('Runtime error: Export dump failed at /usr/local/psa/admin/bin...', 'fatal') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1323 main::__ANON__('Error::Simple=HASH(0x3824ae8)', 'SCALAR(0x2571c20)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 330 eval {...} called at /usr/local/psa/PMM/agents/shared/Error.pm line 321 Error::subs::run_clauses('HASH(0x3819af0)', 'Export dump failed at /usr/local/psa/admin/bin/plesk_agent_ma...', undef, 'ARRAY(0x2572208)') called at /usr/local/psa/PMM/agents/shared/Error.pm line 417 Error::subs::try('CODE(0x38197c0)', 'HASH(0x3819af0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1325 main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1329 ==============================

My backup path is as follows:
/ Mnt / storage space / backup plesk
the Temp path for this is as follows:
/ Mnt / storage space / tmp
[User @ www /] # grep '/ tmp' /etc/psa/psa.conf
DUMP_TMP_D / mnt / storage space / tmp

The path is thus set correctly, it worked so well before the upgrade.
Disk space is also a lot of available:
[User@www /]# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/mapper/vg_v1233-lv_root
213G 25G 177G 13% /
tmpfs 5,9G 8,0K 5,9G 1% /dev/shm
/dev/vda1 477M 184M 269M 41% /boot
/dev/mapper/vg_v23456-lv_home
9,8G 48M 9,2G 1% /home
IP:AD:ES:S/vol-XXXXX-1
100G 11G 90G 11% /mnt/storagespace


After the backup was created I get an email that's all gone through correctly
<? Xml version = "1.0" encoding = "UTF-8"?>
<Execution-result status = "success" log-location = "/ usr / local / psa / PMM / sessions / 2016-03-07-215656.560 / migration.result" /

Write access to / tmp is still present.


on / mnt / storage space / tmp
is also the tar file (dump7Uk3zv.tar)
I can now download from here via ftp also, the file I have all correctly

What could be the problem?

 

[Henri]

I think I have found the error but I do not get corrected him,
it looks like it might be due to a damaged rpm.

[user@www /]# rpm -qf /usr/local/psa/admin/sbin/wrapper
plesk-service-node-utilities-12.5.30-cos6.build1205150826.19.x86_64

how do I get the package repaired with all its dependencies

 

[Henri]

I have it follow the instructions below: https://kb.plesk.com/en/124580 tried,
unfortunately without a change, it remains in the same error.

# rpm -Uvh http://autoinstall.plesk.com/PSA_12.5.30/dist-rpm-CentOS-6-x86_64/opt/agent/plesk-service-node-utilities-12.5.30-cos6.build1205150826.19.x86_64.rpm