Problem on Plesk update

[CesarV]

When I try to use the Plesk Updates, the following error appears:

ERROR: PleskMainDBException
MySQL query failed: MySQL server has gone away

Additionally, an exception has occurred while trying to report this error: PleskMainDBException
MySQL query failed: MySQL server has gone away

0: common_func.php3:168
db_query(string 'select `id`,`name`,`type`,`uri` from DashboardPreset where `id`=5')
1: class.Table.php:183
Table->select()
2: class.cObject.php:479
cObject->fetchAttrsFromTable_()
3: DashboardPreset.php:29
DashboardPreset->__construct(integer '5')
4: common_func.php3:3110
objectMaker(string 'DashboardPreset', integer '5', boolean false, NULL null)
5: common_func.php3:3119
objectMakerEx(string 'DashboardPreset', integer '5')
6: UserAdmin.php:205
UserAdmin->getDashboardCustomPreset()
7: Favorites.php:100
Favorites::renderFavoritesDropDown(boolean false)
8: class.Form.php:286
Form->assign()
9: AutoInstallerInstallForm.php:124
AutoInstallerInstallForm->assignComponent(object of type AutoInstallerRelease, object of type AutoInstallerComponent, boolean true, array)
10: AutoInstallerInstallForm.php:66
AutoInstallerInstallForm->assign(object of type AutoInstallerRelease, array, array, array, boolean false, boolean false, string '', boolean false)
11: autoinstaller_install.php:132

What should I do to fix the problem?

Thank you.

 

[IgorG]

It looks like psa database inconsistency for DashboardPreset table. Database correction is required there (DashboardPreset, DashboardPresetConfig tables) If you can't correct it by yourself, please contact support team.