Problem Restoring from another Plesk Installation

[Gabe Blodget]

I've had nothing but issues trying to restore a backup from another plesk installation.

Running Plesk 12 on CentOS 6.

Here's what happened, I installed a php extension which required php 5.4. Yum kindly updated our php version, which broke a couple of our sites. In trying to use yum to remove php 5.4, it also removed several components to plesk. I then attempted to reinstall plesk and restore our backups from the previous day, but ran into several errors related to the way plesk hashes passwords in backups (as I now had a new key to hash against, they wouldn't work right). I solved that problem by running the fix passwords utility from you guys. But now I'm getting the following errors, and I have no idea how to fix this. I suspect the first one is the main problem.

WARNING: (server object '') Execution of /usr/local/psa/bin/sw-engine-pleskrun /usr/local/sb/utils/bru.php --restore --log=stdout --file=/usr/local/psa/PMM/tmp/sb54DVSHeFh.zip --target=server_settings failed with return code 1.
Stderr is
==========================================================================================================================
# Error: Cannot execute query to database. #
==========================================================================================================================



WARNING: (client object 'aadelsberger') Failed deployment of domain localimpact4u.com

WARNING: () Execution of /usr/local/psa/admin/plib/api-cli/domain.php --create localimpact4u.com -owner '' -do-not-apply-skeleton -notify false -guid 75f2060a-3b61-49b4-84d7-7c2b730c1a93 -vendor-guid 8385bd43-516a-4067-9c42-0a22bad178d7 -creation-date 2014-06-29 -ip 76.74.239.37 -ignore-nonexistent-options failed with return code 1.
Stderr is
Wrong syntax for command's '-owner' parameter. '' does not match the pattern '/^[^\s]{1,255}$/'.

This second error repeats for every one of our domains.

Any help would be appreciated.

 

[IgorG]

Wrong syntax for command's '-owner' parameter. '' does not match the pattern '/^[^\s]{1,255}$/'.

I assume that you have some illegal character in owner name. Have you checked this?

 

[Gabe Blodget]

Yes, there aren't any illegal characters. The names are just letters.

However, the first warning about bru.php not being able to execute the query is important too. I checked the permissions and everything was okay.

 

[IgorG]

Error message with bru.php is related to connections to Sitebuilder database. Looks like this database is damaged or inconsistent.

 

[Gabe Blodget]

Is that the .psa.shadow one? Or a different one? I've ran bootloader repair, but it didn't help.