Problem Webmail

[RPerez]

When i attempted re-configuration, i get the following error:

C:\Program Files\SWsoft\Plesk\admin\bin>defpackagemng.exe --fix --type=webmail

Execute C:\Program Files\SWsoft\Plesk\SiteBuilder\Utils\SBResetPassword.exe admi
n "adminTx23" -createadmin failed: Force reset password failed. Cause:
SWsoft.SiteBuilder.BO.Facade.UnsupportedDatabaseVersionException: ...BaseService
() failed ---> System.Data.SqlClient.SqlException: Login failed for user 'F5FAE9
282766438097AFA1B87AFD0263'.
at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection ownin
gObject)
at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection ow
ningConnection)
at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection ou
terConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open()
at TechTalk.Dal.SimpleDataReader.ExecuteFireAndForgetQuery(Context context, D
ataDomain domain, IDbCommand command)
at TechTalk.Dal.ReadOnlyTransaction.ExecuteQuery(Context context, DataDomain
domain, IDbCommand command, TranslatedTypeSet accessedTypes)
at TechTalk.Dal.Context.ExecuteReader(DataDomain domain, IDbCommand command,
TranslatedTypeSet accessedTypes)
at TechTalk.Dal.DataDomain.ExecuteBuiltQuery(Context context, SqlQuery query,
AnnotatedCommand command, PrecacheBuilderCollection precacheBuilders, Translate
dTypeSet accessedTypes)
at TechTalk.Dal.PersistentSet.GetObjectReader()
at TechTalk.Dal.PersistentSet.GetEnumerator()
at TechTalk.Dal.PersistentSet.ToObject()
at SWsoft.SiteBuilder.BO.Facade.BaseService..ctor()
--- End of inner exception stack trace ---
at SWsoft.SiteBuilder.BO.Facade.BaseService..ctor()
at SWsoft.SiteBuilder.BO.Facade.AccountService..ctor()
at SWsoft.SiteBuilder.BO.Facade.AccountService.get_Service()
at SWsoft.SiteBuilder.Utils.SBResetPassword.Program.Main(String[] args)

Sitebuilder account validation is failed in Sitebuilder: System.Web.Services.Pro
tocols.SoapException: Server was unable to process request. ---> ...BaseService(
) failed ---> Login failed for user 'F5FAE9282766438097AFA1B87AFD0263'.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClie
ntMessage message, WebResponse response, Stream responseStream, Boolean asyncCal
l)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodN
ame, Object[] parameters)
at WSAccount2.AccountWebService.GetAccountByName(String username)
at SBNETProxy.Provider.validateAdminAccount(String& status, String& accountty
pe, String& accountId)

Please help!

Best Regards,
Rogerio Perez

 

[Satoriya]

Hi Rogerio ,

Actually, such error message does not relate to Webmail.
It means that something wrong with Sitebuilder installation.

I met such error when some Sitebuilder entries remained on the server from previous Sitebuilder installation.

Is Sitebuilder working fine on the server? What about Webmail?