Resolved Problem when migrating subscription. Unhashable type list

EnriqueR

Regular Pleskian
Server operating system version
Ubuntu 10.04, Almalinux 8.9
Plesk version and microupdate number
18.0.62 #2
When I use the ‘plesk migrator’ system to move a subscription from one Plesk server to another, I get the following error. The error appears whenever I try to migrate it.

subscription-status-error.png
Failed to copy content of database 'xyz'
Migration tools tried to perform operation in 3 attempts: unhashable type: 'list'

The hosting has a web portal developed in Wordpress, I don't know if this is the reason or not.
Can someone help me to solve the problem?

Origin Server:
AlmaLinux 8.9 (Midnight Oncilla)
Plesk Obsidian 18.0.62 Update 2

Target server:
Ubuntu 20.04.6 LTS
Plesk Obsidian 18.0.62 Update 2
 
Thank you for reporting the issue. Our team is currently investigating the issue. I will update you as soon as there is more information.
 
Everyone, thank you for reporting the issue. The bug is identified with ID PMT-5371. We will do our best to release a fix as soon as possible.
 
Last edited:
@WebHostingAce The fix will be introduced in Site Import 1.8.6. Unfortunately, I cannot confirm the exact release date or provide any estimate at the time being. As soon as there is more information, I will update you right away.
 
Everyone, thank you for reporting the issue. The bug is identified with ID PMT-5371. We will do our best to release a fix as soon as possible. In the meantime, the workaround we can suggest is to use the older version of the extension (which is powered by Python2):



panel-migrator.zip

I am also attaching the support article for the workaround:


Thank you! @Sebahat.hadzhi

It worked!
 
Everyone, the fix was released in Site Import 1.8.6/Plesk Migrator 2.26.5. Please let us know if you are experiencing any further issues.
 
I have been trying run migration. I have open port 22, 110, 8443, 143 on both source and destination servers has advised in the documentation but yet, pre-migration checks returns "Failed to check SSH connection to the source server 'source' (51.79.19.219): Unable to connect to 'source IP' by SSH: [Errno None] Unable to connect to port 22 on source IP. What can I do please.

I wanted to ask if I can restore the server backup downloaded from plesk running a previous service provider on the new service ?

Thank you.
 
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