Problem with automatic plesk update

[Gianfranco_Napoletano]

Hello,
about from 20 days, I have a problem on my VPS on OVH with Plesk 12.0.18 and ubuntu 14:04 and . The following error:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: Doing restart of Parallels Installer...
Download del file in corso products.inf3: 100% completato.
Download del file in corso plesk.inf3: 12%..20%..30%..40%..51%..63%..70%..80%..90%..100% completato.
Download del file in corso ppsmbe.inf3: 99%..100% completato.
Download del file in corso sitebuilder.inf3: 60%..100% completato.
Download del file in corso sso.inf3: 64%..100% completato.
Download del file in corso setemplates.inf3: 100% completato.
Download del file in corso pp-sitebuilder.inf3: 15%..21%..30%..40%..52%..64%..78%..85%..100% completato.
Download del file in corso billing.inf3: 13%..30%..42%..53%..65%..80%..90%..100% completato.
Download del file in corso mysql.inf3: 100% completato.
Download del file in corso apache.inf3: 100% completato.
Download del file in corso nginx.inf3: 71%..100% completato.
Download del file in corso php56.inf3: 100% completato.
Download del file in corso php55.inf3: 100% completato.
Download del file in corso php54.inf3: 100% completato.
Download del file in corso php53.inf3: 100% completato.
Download del file in corso php52.inf3: 99%..100% completato.
Verifica dei pacchetti installati...
Download del file in corso PSA_12.0.18/plesk-12.0.18-ubt14.04-x86_64.inf3: 23%..32%..42%..60%..70%..89%..100% completato.
Download del file in corso PSA_12.0.18/plesk-patches-12.0.18-ubt14.04-x86_64.inf3: 11%..21%..35%..49%..55%..60%..76%..89%..100% completato.
Download del file in corso SITEBUILDER_12.0.7/sitebuilder-12.0.7-deball-all.inf3: 61%..100% completato.
Download del file in corso NGINX_1.6.0/nginx-1.6.0-ubt14.04-x86_64.inf3: 100% completato.
Sincronizzazione dei file index del paccheto APT di Debian in corso...
Ign http://parallels.mirrors.ovh.net trusty InRelease
Ign http://parallels.mirrors.ovh.net all InRelease
Ign http://parallels.mirrors.ovh.net trusty Release.gpg
Ign http://parallels.mirrors.ovh.net all Release.gpg
Ign http://parallels.mirrors.ovh.net trusty Release
Ign http://parallels.mirrors.ovh.net all Release
Ign http://parallels.mirrors.ovh.net trusty/all amd64 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net trusty/all i386 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net all/all amd64 Packages/DiffIndex
Ign http://parallels.mirrors.ovh.net all/all i386 Packages/DiffIndex
Get:1 http://parallels.mirrors.ovh.net trusty/all amd64 Packages [33.0 kB]
Get:2 http://parallels.mirrors.ovh.net trusty/all i386 Packages [33.7 kB]
Ign http://parallels.mirrors.ovh.net trusty/all Translation-en
Hit http://parallels.mirrors.ovh.net all/all amd64 Packages
Hit http://parallels.mirrors.ovh.net all/all i386 Packages
Ign http://parallels.mirrors.ovh.net all/all Translation-en
Fetched 66.7 kB in 0s (91.9 kB/s)
Reading package lists...

ERROR: Not found source for system packages (release 14.04) in APT software sources configuration:
Package files:
100 /var/lib/dpkg/status
release a=now
500 http://parallels.mirrors.ovh.net/par...UILDER_12.0.7/ all/all i386 Packages
origin parallels.mirrors.ovh.net
500 http://parallels.mirrors.ovh.net/par...UILDER_12.0.7/ all/all amd64 Packages
origin parallels.mirrors.ovh.net
500 http://parallels.mirrors.ovh.net/par...u/PSA_12.0.18/ trusty/all i386 Packages
origin parallels.mirrors.ovh.net
500 http://parallels.mirrors.ovh.net/par...u/PSA_12.0.18/ trusty/all amd64 Packages
origin parallels.mirrors.ovh.net
Pinned packages:



What can i do?
Best regards
Gianfranco

 

[IgorG]

Try to use official Parallels repository instead of OVH mirror.

 

[Gianfranco_Napoletano]

How can i change the repository to official parallels?

 

[IgorG]

Do you have /root/.autoinstallerrc file? Show me output of

# cat /root/.autoinstallerrc

command.

 

[Gianfranco_Napoletano]

Hi IgorG,
this is the output:

root@vps:~# cat /root/.autoinstallerrc
SOURCE_TYPE="network"
SOURCE="http://parallels.mirrors.ovh.net/parallels/"

 

[IgorG]

Good. Just try to rename this file and run autoinstaller again.

 

[Gianfranco_Napoletano]

can you give me the exact link of official parallels repository please?

 

[IgorG]

Just rename /root/.autoinstallerrc with something like

# mv /root/.autoinstallerrc /root/autoinstallerrc_orig

and run autoinstaller.

 

[Gianfranco_Napoletano]

to run autoinstaller, is this the command, that's right?

/opt/psa/admin/bin/autoinstaller

 

[IgorG]

/opt/psa/admin/sbin/autoinstaller

And follow menu

 

[Gianfranco_Napoletano]

ok thank's a lot. i'll try to do it tonight because i don't want to create any downtime to my clients.

just a last question: the autoupdate runs every night automatically, with # mv /root/.autoinstallerrc /root/autoinstallerrc_orig this feature is always active?

 

[IgorG]

This renaming just disable OVH mirror. Check how it goes on and after that make decision.

 

[Gianfranco_Napoletano]

Hi IgorG,
tonight the automatic update has failed:

Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: Doing restart of Parallels Installer...
Download del file in corso products.inf3: 100% completato.
Download del file in corso plesk.inf3: 11%..21%..31%..41%..52%..60%..71%..81%..91%..100% completato.
Download del file in corso ppsmbe.inf3: 100% completato.
Download del file in corso sitebuilder.inf3: 100% completato.
Download del file in corso sso.inf3: 100% completato.
Download del file in corso setemplates.inf3: 100% completato.
Download del file in corso pp-sitebuilder.inf3: 15%..33%..47%..53%..69%..71%..83%..94%..100% completato.
Download del file in corso billing.inf3: 14%..22%..39%..43%..57%..66%..80%..90%..100% completato.
Download del file in corso mysql.inf3: 100% completato.
Download del file in corso apache.inf3: 100% completato.
Download del file in corso nginx.inf3: 72%..100% completato.
Download del file in corso php56.inf3: 100% completato.
Download del file in corso php55.inf3: 100% completato.
Download del file in corso php54.inf3: 100% completato.
Download del file in corso php53.inf3: 100% completato.
Download del file in corso php52.inf3: 100% completato.
Verifica dei pacchetti installati...
Download del file in corso PSA_12.0.18/plesk-12.0.18-ubt14.04-x86_64.inf3: 23%..38%..65%..71%..83%..98%..100% completato.
Download del file in corso PSA_12.0.18/plesk-patches-12.0.18-ubt14.04-x86_64.inf3: 12%..20%..34%..42%..55%..62%..76%..90%..100% completato.
Download del file in corso SITEBUILDER_12.0.7/sitebuilder-12.0.7-deball-all.inf3: 100% completato.
Download del file in corso NGINX_1.6.0/nginx-1.6.0-ubt14.04-x86_64.inf3: 100% completato.
Sincronizzazione dei file index del paccheto APT di Debian in corso...
Ign http://autoinstall.plesk.com trusty InRelease
Ign http://autoinstall.plesk.com all InRelease
Ign http://autoinstall.plesk.com trusty Release.gpg
Ign http://autoinstall.plesk.com all Release.gpg
Ign http://autoinstall.plesk.com trusty Release
Ign http://autoinstall.plesk.com all Release
Ign http://autoinstall.plesk.com trusty/all amd64 Packages/DiffIndex
Ign http://autoinstall.plesk.com trusty/all i386 Packages/DiffIndex
Ign http://autoinstall.plesk.com all/all amd64 Packages/DiffIndex
Ign http://autoinstall.plesk.com all/all i386 Packages/DiffIndex
Hit http://autoinstall.plesk.com trusty/all amd64 Packages
Hit http://autoinstall.plesk.com trusty/all i386 Packages
Ign http://autoinstall.plesk.com trusty/all Translation-en
Hit http://autoinstall.plesk.com all/all amd64 Packages
Hit http://autoinstall.plesk.com all/all i386 Packages
Ign http://autoinstall.plesk.com all/all Translation-en
Reading package lists...
Error: The requested URL returned error: 504, retry...

ERROR: Not found source for system packages (release 14.04) in APT software sources configuration:
Package files:
100 /var/lib/dpkg/status
release a=now
500 http://autoinstall.plesk.com/debian/SITEBUILDER_12.0.7/ all/all i386 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/debian/SITEBUILDER_12.0.7/ all/all amd64 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/ubuntu/PSA_12.0.18/ trusty/all i386 Packages
origin autoinstall.plesk.com
500 http://autoinstall.plesk.com/ubuntu/PSA_12.0.18/ trusty/all amd64 Packages
origin autoinstall.plesk.com
Pinned packages:


What can i do?

 

[IgorG]

I see that official autoinstall.plesk.com is using now but result the same. Are you sure that free diskspace is enough?
I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://odin.com/hcap/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.