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Resolved Problem with domain / subscription creation

Renzo

Renzo

New Pleskian
Hello,

OS:‪ CentOS Linux 7.2.1511 (Core)‬
Plesk version: 12.5.30 Update #32, last updated at May 18, 2016 11:00 AM

I've some problem with domain and subscription creation.

In Plesk section "Adding New Domain Name", after click on "Add domain" compare "Please wait", and after about 10 minutes there is an alert message "This operation is taking too long. Check the results in a few minutes."
The response of the server is:
<html>
<head><title>504 Gateway Time-out</title></head>
<body bgcolor="white">
<center><h1>504 Gateway Time-out</h1></center>
<hr><center>nginx</center>
</body>
</html>

In /var/log/sw-cp-server/error_log , there are these errors:

2016/05/17 15:17:03 [error] 26251#0: *14041 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 46.14.164.11, server: , request: "POST /smb/web/add-domain HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "web11.dnspw.com:8443", referrer: "https://web11.dnspw.com:8443/smb/web/add-domain"

2016/05/18 11:17:18 [error] 28576#0: *11 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 46.14.164.11, server: , request: "POST /admin/subscription/create HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "web11.dnspw.com:8443", referrer: "https://web11.dnspw.com:8443/admin/subscription/create"

Any help will be much appreciated!

Regards, Renzo
 
Hi UFHH01,

thanks for your reply.

I follow your instructions, but the problem persist.

# ps ax | grep sw-cp
4550 ? Ss 0:00 sw-cp-server: master process /usr/sbin/sw-cp-serverd -c /etc/sw-cp-server/config
4551 ? S 0:00 sw-cp-server: worker process
8723 pts/0 S+ 0:00 grep --color=auto sw-cp
# kill -9 4550
# kill -9 4551
-bash: kill: (4551) - No such process
# ps ax | grep sw-cp
8846 pts/0 S+ 0:00 grep --color=auto sw-cp
# /etc/init.d/sw-cp-server restart
Restarting sw-cp-server (via systemctl): [ OK ]

when i add a new domain, there are the follow errors:
2016/05/19 09:29:19 [warn] 8886#0: duplicate value "TLSv1" in /etc/sw-cp-server/conf.d/ssl.conf:2
2016/05/19 09:29:19 [warn] 8886#0: duplicate value "TLSv1.1" in /etc/sw-cp-server/conf.d/ssl.conf:2
2016/05/19 09:29:19 [warn] 8886#0: duplicate value "TLSv1.2" in /etc/sw-cp-server/conf.d/ssl.conf:2
2016/05/19 09:29:19 [warn] 8895#0: duplicate value "TLSv1" in /etc/sw-cp-server/conf.d/ssl.conf:2
2016/05/19 09:29:19 [warn] 8895#0: duplicate value "TLSv1.1" in /etc/sw-cp-server/conf.d/ssl.conf:2
2016/05/19 09:29:19 [warn] 8895#0: duplicate value "TLSv1.2" in /etc/sw-cp-server/conf.d/ssl.conf:2
2016/05/19 09:40:33 [error] 8906#0: *2 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 46.14.164.11, server: , request: "POST /smb/web/add-domain HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "web11.dnspw.com:8443", referrer: "https://web11.dnspw.com:8443/smb/web/add-domain"
 
Try to do following:

# rm -rf /var/lock/lmlib/container_locks
# rm -f /usr/local/psa/var/cache/*
# service sw-engine restart
# service sw-cp-server restart

Renzo said:
duplicate value "TLSv1.2" in /etc/sw-cp-server/conf.d/ssl.conf:2
Click to expand...
Check output of command:

# grep -R ssl_protocols /etc/sw-cp-server/*
 
Hi IgorG,

# rm -rf /var/lock/lmlib/container_locks
# rm -f /usr/local/psa/var/cache/*
# service sw-engine restart
Restarting sw-engine (via systemctl): [ OK ]
# service sw-cp-server restart
Restarting sw-cp-server (via systemctl): [ OK ]
# grep -R ssl_protocols /etc/sw-cp-server/*
/etc/sw-cp-server/conf.d/ssl.conf:ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
/etc/sw-cp-server/config: ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
 
IgorG said:
Remove or comment this line in this file and restart sw-cp-server.
Click to expand...

# grep -R ssl_protocols /etc/sw-cp-server/*
/etc/sw-cp-server/conf.d/ssl.conf:ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
/etc/sw-cp-server/config: #ssl_protocols TLSv1 TLSv1.1 TLSv1.2;

Done, but the problem persist
 
Click on "Tools & Settings > IP Address Banning (Fail2Ban)" give the same error:

2016/05/19 16:27:03 [error] 11918#0: *8140 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 46.14.164.11, server: , request: "GET /admin/server-protection/ban-list HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "web11.dnspw.com:8443", referrer: "https://web11.dnspw.com:8443/admin/server/tools?context=tools"
 
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