Issue Problem with Plesk Email Security and Greylisting

[LaurentR2D2]

Hello,
My configuration :
OS : Debian 9.13
Plesk Obsidian Version 18.0.42 Mise à jour 1, dernière mise à jour le 19 Mar 2022 03:01

The mails received on my server are all going in the waiting list, but are never treated. They never arrive in the mailboxes, and are never deleted for the spam. I've first tried to disable greylisting in the mail settings of the domains, but I don't find anymore the checkbox for that. So I've tried to use Plesk Email Security, but the extension doesn't show up. I have an error message with :

access denied for user 'es_ckzpvbu'@'localhost' plesk (using password:yes)

I've found this article with a problem looking like mine, but I don't know if the solution is the same for both :

Plesk shows the error: Access denied for user 'admin'@'localhost' (using password: YES)

Applicable to: Plesk for Windows Symptoms When accessing Plesk in a web-browser or running a Plesk utility, the following error is shown: PLESK_INFO: DB query failed: SQLSTATE[HY000] [1045] Acce...

support.plesk.com

I've tried the command "plesk repair all -n', but besides some ownerships error for some files, I have no error.

The problem has happened few days ago. Before that I never had any problem with my mails.

I continue searching, but any idea would help

Thank you

 

[LaurentR2D2]

I have these info about grey listing in command line :

plesk bin grey_listing --info-server
Grey listing configuration.

Grey listing checking  disabled
Grey interval          5 minutes
Expire interval        51840 minutes
Penalty interval       2 minutes
Penalty                disabled
Personal grey listing
configuration          allowed

Server-wide black list:

Server-wide white list:

White domains patterns list:
 *.office365.com
 *.outlook.com
 *.outlook.office.com
 *facebook.com
 *google.com
 *mail.ru
 *parallels.com
 *plesk.com
 *rambler.ru
 *yahoo.com
 *yandex.ru

Black domains patterns list:
 *[0-9][0-9]-[0-9][0-9]-[0-9][0-9]*
 *[0-9][0-9].[0-9][0-9].[0-9][0-9]*
 *[0-9][0-9][0-9]-[0-9][0-9][0-9]-[0-9][0-9][0-9]*
 *[0-9][0-9][0-9].[0-9][0-9][0-9].[0-9[0-9]][0-9]*
 dsl|broadband|hsd
 dynamic|static|ppp|dyn-ip|dial-up

SUCCESS: Gathering of server wide information complete.

 

[LaurentR2D2]

I've seen that in the mail log :

C654116E02B9: to=<xxxxxx@xxxxxxx>, relay=none, delay=307, delays=307/0.03/0/0, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)

Is it a firewall problem ? I have Plesk Firewall installed.

 

[LaurentR2D2]

I've tried to open ingoing port 10024 with Plesk Firewall, but it doesn't work

 

[LaurentR2D2]

I've commented out amavis in the main.cf of Postfix, and mail works again :

#content_filter = smtp-amavis:[127.0.0.1]:10024

The best solution I've found for the moment.

 

[Maarten]

Did you check if amavisd is running?

Mail stuck in queue on Plesk server: delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused

Applicable to: Plesk for Linux Symptoms E-Mails are stuck in mail-queue on a Plesk server with installed Plesk Email Security extension The following error messages appear in /var/log/maillo...

support.plesk.com

 

[LaurentR2D2]

Did you check if amavisd is running?

Mail stuck in queue on Plesk server: delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused

Applicable to: Plesk for Linux Symptoms E-Mails are stuck in mail-queue on a Plesk server with installed Plesk Email Security extension The following error messages appear in /var/log/maillo...

support.plesk.com

I get "service not found"

Also, I have two buttons above the mail queue : Remove and Empty. What is the difference between both of them ?

 

[Maarten]

I get "service not found"

What command did you enter to get this message?

Also, I have two buttons above the mail queue : Remove and Empty. What is the difference between both of them ?

If you hold the mouse over the button, you'll see what is does:

- Remove the selected message from the mailqueue
- Clear (or empty) the mailqueue of all messages

Plesk should have make that more easier to find imho

 

[LaurentR2D2]

What command did you enter to get this message?


If you hold the mouse over the button, you'll see what is does:

- Remove the selected message from the mailqueue
- Clear (or empty) the mailqueue of all messages

Plesk should have make that more easier to find imho

I've used "systemctl status amavis" and "systemctl status amavisd"

 

[Maarten]

I would suggest you contact Plesk Support Team:

Submit a request – Plesk Help Center

support.plesk.com