Problem with update 8.2

[muffinresearch]

Updates are failing with the following errors. Anyone have any ideas how to resolve?


Check for components requires keyupdate
Exchanging information with licensing server.
KeyUpdateChecker::doCheck: no components for check key update
repository: Get full packages info for all sources
Retrieving information about the installed packages... execute command for generate rpm cache in /tmp:
rpm -qa --queryformat 'F:system_installed_%{NAME}-%{VERSION}-%{RELEASE}.%{ARCH}.rpm\nN:%{NAME}\nE:%{EPOCH}\nV:%{VERSION}\nL:%{RELEASE}\nA:%{ARCH}\nf:%{INSTALLTIME}\nB:%{BUILDTIME}\n[R:%{REQUIRENAME} %{REQUIREFLAGS:depflags} %{REQUIREVERSION}\n][P:%{PROVIDENAME} %{PROVIDEFLAGS:depflags} %{PROVIDEVERSION}\n][P:%{FILENAMES}\nm:%{FILEMODES}\n5:%{FILEMD5S}%{FILELINKTOS}\n][C:%{CONFLICTNAME} %{CONFLICTFLAGS:depflags} %{CONFLICTVERSION}\n][O:%{OBSOLETENAME} %{OBSOLETEFLAGS:depflags} %{OBSOLETEVERSION}\n]X:\n' > /tmp/autoinstaller_system_packages.cache
read cache file
ERROR: Error in Package::createFromCache: input line 21: m:33204
An internal error occured in auto-installer, rev.86947 Package.cpp, line 405.
Not all packages were installed.
Please, contact product technical support.

 

[muffinresearch]

I've attempted to run the update from the CLI and it still fails for the same reason:

Exchanging information with licensing server.
Retrieving information about the installed packages... ERROR: Error in Package::createFromCache: input line 21: m:33204
An internal error occured in auto-installer, rev.86947 Package.cpp, line 405.
Not all packages were installed.
Please, contact product technical support

 

[ziba@]

/tmp/autoinstaller_system_packages.cache
read cache file
ERROR: Error in Package::createFromCache: input line 21: m:33204
An internal error occured in auto-installer, rev.86947 Package.cpp, line 405.

Probably /tmp directory does not have enough permissions. Make sure that permissions on this directory are as follows:
[root@rhel4psa820 ~]# ls -l / | grep tmp
drwxrwxrwt 5 root root 32768 Oct 17 14:47 tmp

another possibility is that file /tmp/autoinstaller_system_packages.cache

does not have enough permissions (make sure that everyone can read this file).

You can get more information by checking what error records appear in /var/log/messages, /usr/local/psa/admin/logs/httpsd_error.log or by issuing autoninstaller with --debug key.

If this does not help there is always an option to upgrade Plesk manually. This is the same as installing plesk as explained in product release notices ftp://download1.swsoft.com/Plesk/Plesk8.2/RedHatEL4/psa-8.2.1-rhel4.build82070919.15.i586.html#toc3
the only difference is that you should use 'rpm -Uvh' instead of 'rpm -i'.

 

[muffinresearch]

Tried all of the above except for the manual install.

Nothing made any difference. Perms are all set correctly.

Do you know where the log file that is created by use of the --debug flag is located?

 

[ziba@]

Hi,

Autoinstaller logs are saved in /tmp/autoinstaller3.log

 

[muffinresearch]

Checked in there nothing additional of note. Just need a way to get past the error in the updater.

 

[muffinresearch]

Can anyone point me in the direction of a walkthrough for a manual upgrade?

Is it just a straightforward rpm upgrade as stated above?