Problème installation 12.5 Plesk back-office non fonctionnel

[Shasam]

Bonjour,

Suite à la mise à jour sur la version 12.5 sur :
Version Plesk v12.5.30_build1205150826.19 os_CentOS 6
OS CentOS 6.7 (Final)

J'ai un problème de mise à jour, les sites restent fonctionnels, mais l'admin de Plesk n'est plus fonctionnel.
J'ai juste le menu "Sites Web et Domaines" fonctionne.
Impossible d'accéder "Outils & Paramètres", Extensions", Base de données, etc.
J'ai une page blanche.

J'ai regarder les divers post et aide Plesk mais je ne trouve pas la solution.

J'ai une mise à jour à faire au niveau des composants "Plesk" et "SELinux Policy" mais j'ai toujours le message d'erreur suivant :

Voici les logs de plesk_12.5.30_installation_problems.log

START Bootstrapper 12.5.30 prep-install for BASE AT Tue Nov 17 14:46:23 CET 2015
***** problem report *****
ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.5.30_installation.log), fix and try again
STOP Bootstrapper 12.5.30 prep-install for BASE AT Tue Nov 17 14:46:31 CET 2015: PROBLEMS FOUND

Voici les logs de plesk_12.5.30_installation.log zipper

Merci d'avance pour votre aide.

Bien cordialement.

JCM

 

[IgorG]

Could you please re-write your message in English, official language of this forum?
Thanks.

 

[Shasam]

Hello,

Ok Igor, Sorry

Following the update to version 12.5 on:
Plesk Version 6 v12.5.30_build1205150826.19 os_CentOS
OS CentOS 6.7 (Final)

I have an update problem, the sites remain functional, but the admin Plesk is no longer functional.
I have just the "Websites and Domains" menu function.
Can not access "Tools & Settings" Extensions ", Database, etc.
I have a blank page.

I look at the various post and using Plesk, but I can not find the solution.

I have an update to component level "Plesk" and "SELinux Policy" but I still have the following error message:

Here are the logs plesk_12.5.30_installation_problems.log

START Bootstrapper 12.5.30 prep-install for BASE AT Tue Nov 17 14:46:23 CET 2015
***** problem report *****
ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.5.30_installation.log), fix and try again
STOP Bootstrapper 12.5.30 prep-install for BASE AT Tue Nov 17 14:46:31 CET 2015: PROBLEMS FOUND

Here are the logs plesk 12.5.30installation.log zipper

I placed the order SSH repair all but it changes nothing.

Thank you in advance for your help.

Cordially.

JCM

 

[IgorG]

Have you tried to repair installation with

# plesk repair installation

?

 

[Christy Jacob Mathai]

Please follow the below steps:
Seems both 12.0 and 12.5 packages are present on the server

1) rpm -qa | grep 12.0.18 > /root/a.txt
2) open /root/a.txt remove all non-plesk related packages.
3) After that run the below command.

cat /root/a.txt | xargs -I % rpm -e % --nodeps

4) Install microupdate:

/usr/local/psa/admin/sbin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base


5) check the settings again.

 

[Shasam]

Yes Igor,

Here is the error message now

Reconfiguring the Plesk installation


Started bootstrapper repair procedure. This may take a while.

Certain actions may be skipped if not applicable.



**** Product repair started.


===> Checking for previous installation ... found.

Started bootstrapper repair procedure. This may take a while.

Certain actions may be skipped if not applicable.


Trying to start service mysqld... mysqld (pid 18891) en cours d'exécution...

done

Trying to establish test connection... connected

done

Trying to find psa database... version is 012000018

DATABASE ERROR!!!

Previous product version is 12.5.30, but previous database

version is 012000018. In most of cases it is result of

previous upgrade try failure. Please, restore previous version

from backup, and try again or contact technical support.


ERROR while trying to check database version

Check the error reason(see log file: /var/log/plesk/install/plesk_12.5.30_repair.log), fix and try again


***** problem report *****

ERROR while trying to check database version

Check the error reason(see log file: /var/log/plesk/install/plesk_12.5.30_repair.log), fix and try again

-----------------------------------

Here is the error message in the file repair.log

===> Checking for previous installation ... found.
Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

Trying to start service mysqld... mysqld (pid 18891) en cours d'exécution...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 012000018
DATABASE ERROR!!!
Previous product version is 12.5.30, but previous database
version is 012000018. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.

Thanks for your help.

JC

 

[IgorG]

Try to apply this common solution - http://kb.odin.com/en/118643

 

[Shasam]

Igor,

I followed the procedure http://kb.odin.com/en/118643

I have an error when I re-run the install Plesk

N) Next; Prevent ; Q) Cancel the installation;

A) Select all; D) Select None;

Enter a number for component switcher or to see the group;

Type a number or character of the desired action [N]: N

Collects information about the installed license key ...

Launch Component auditors ...

Fichier en cours de téléchargement PSA_12.5.30/examiners/panel_preupgrade_checker.php: 15%..24%..33%..41%..50%..60%..70%..83%..100% a été terminé.

Fichier en cours de téléchargement PSA_12.5.30/examiners/php_launcher.sh: 100% a été terminé.

The validation component has detected at least one major problem:


Parallels Panel pre-upgrade check...

/usr/bin/sw-engine: error while loading shared libraries: libxmlrpc_server.so.3: cannot open shared object file: No such file or directory


If you continue the installation or upgrade without solving problems

that have been detected, you risk corrupting your data.


Do you really want to continue?

Tapez Yes ou No :

What should I do ?

Thanks for your help.

JC

 

[IgorG]

Make sure that you have installed corresponding system packages:

# rpm -qf /usr/lib/libxmlrpc_server.so.3
xmlrpc-c-1.16.24-1210.1840.el6.i686

As you can see file /usr/lib/libxmlrpc_server.so.3 is a part of xmlrpc-c package. Make sure that you have this file and package correctly installed.

 

[Christy Jacob Mathai]

rpm -qa | grep core

Can you please update the result of the above command here
It seems both 12.0 and 12.5 packages are present on the server

If both 12.0 and 12.5 packages on the server, please follow the steps in my first post

 

[Shasam]

Igor,

At first I do not have this package.

# rpm -qf /usr/lib/libxmlrpc_server.so.3
erreur: fichier /usr/lib/libxmlrpc_server.so.3: Aucun fichier ou dossier de ce type

 

[Shasam]

Hi Christy,

Here the control back

# rpm -qa | grep core

plesk-core-12.5.30-cos6.build1205150826.19.x86_64

coreutils-8.4-37.el6_7.3.x86_64

plymouth-core-libs-0.8.3-27.el6.centos.1.x86_64

policycoreutils-2.0.83-19.47.el6_6.1.x86_64

coreutils-libs-8.4-37.el6_7.3.x86_64

libreoffice-core-4.2.8.2-11.el6.x86_64

policycoreutils-2.0.83-24.el6.x86_64

redhat-lsb-core-4.0-7.el6.centos.x86_64

libobasis4.4-core-4.4.3.2-2.x86_64

Thank

 

[Shasam]

Christy,

I do not open a.txt to remove non-plesk packages

2) open /root/a.txt remove all non-plesk related packages.

JC

 

[Shasam]

Hi Igor & Christy,

FYI, yesterday I could do # plesk repair installation

However this had not solved the problem.

Now I no longer works here is the error message:

# plesk repair installation

/usr/bin/sw-engine: error while loading shared libraries: libxmlrpc_server.so.3: cannot open shared object file: No such file or directory

exit status 127

--------
Customers sites are still functional but I have an error on access to the Plesk interface now: 502 Gateway Bab nginx

Thank you for your help because I am in complete galley.

JC

 

[IgorG]

Have you installed xmlrpc-c package with missing /usr/lib/libxmlrpc_server.so.3 file?

 

[Shasam]

Igor,

Not the file is not installed ...

I can not find how to install it.

Do you have a specific command line?

JC

 

[Christy Jacob Mathai]

Please try the following kb : http://kb.odin.com/en/120804



As igor mentioned please install the xmlrpc-c

 

[IgorG]

Use

# yum install xmlrpc-c

 

[Shasam]

Igor,

I launched the command # yum install xmlrpc-c

Configuration of the installation process
The xmlrpc-c-1.16.24-1210.1840.el6.x86_64 package is already installed in its latest version
Nothing to do

Then I launched the command: # / bin / sh ./plesk-installer


The validation component has detected at least one major problem:
Parallels Panel pre-upgrade check ...
/ usr / bin / sw-engine: error while loading shared libraries: libxmlrpc_cpp.so.4: can not open shared object file: No such file or directory

I can not resolve this error.
The server is planted including customer sites.

Help please.

 

[Shasam]

Igor,

# yum provides libxmlrpc_cpp.so.4 | grep -B2 base

xmlrpc-c-c++-1.16.24-1210.1840.el6.i686 : C++ libraries for xmlrpc-c

Dépôt : base

# yum install xmlrpc-c-c++-1.16.24-1210.1840.el6.i686 : C++ libraries for xmlrpc-c

Configuration du processus d'installation

Le paquet xmlrpc-c-c++-1.16.24-1210.1840.el6.i686 est déjà installé dans sa dernière version

Aucun paquet : disponible.

Aucun paquet C++ disponible.

Aucun paquet libraries disponible.

Aucun paquet for disponible.

Le paquet xmlrpc-c-1.16.24-1210.1840.el6.x86_64 est déjà installé dans sa dernière version

Rien à faire