Problems after Upgrade to Plesk 9.3

[RobV]

Hello


I did an upgrade to PLESK 9.3 and at first I lost my License Key.
I have a server at Hostnet and the have a strict no support policy for this server, but Hostnet Fixed this problem and gave me a new Key.
So I could enter Plesk again and thought my problem was fixed.
But I've got an other problem I can't fix myself and Hostnet will not help me with this because of them "no support policy".

When I try to open my User-account or a Domain, I got the next message and will not be able to edit anything anymore : "The file client.backup.php is part of Plesk distribution. It cannot be run outside of Plesk environment".

I allso tried to run a backup from before the Ugrade, but restoring the container is not possible.

I hope someone on this Forum is able to help me out with this ?

 

[IgorG]

It looks like Plesk was not correctly upgraded. Check Plesk version in different places with

# mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa -e"select * from misc where param='version'"

# cat /usr/local/psa/version

# rpm -q psa

 

[RobV]

Hello IgorG

Thanks for your answer, but I am not shure what to do now.
I'm only familiar to work within Plesk itself and I think your answer is based on an other method ?!
So can you please tell me how I can check the plesk version in different places, like you discribed.

 

[IgorG]

Hmmm... I think that if you are not familiar with Linux administration you should contact support team.

 

[RobV]

Hello IgorG
Thanks, but the problem is that they don't give support on this.
You have to fix it yourself.
If not , they can do, but you have to pay for it : € 60,= / hour.
So if I can do it myself, with a bit of support from this forum, I'd like to do it that way.

Is there nothing I can do, inside the Plesk Enviremont ?

Rob

 

[Mike Burn]

Sometimes upgrades to complete (e.g. packages upgrade, but references to those packages don't). If this is what has happened in your case, then you will almost certainly only be able to fix it using the "command line" - i.e. the text only, DOS-prompt-like side of computer work. You will need access to your server via SSH (port 22, check hostnet for firewall, etc) and something like putty for windows, or terminal for mac.

You would then log in to your plesk server directly via putty or terminal, and carry out Igor's instructions one after another (you could even copy and paste them). They only search for numbers, don't tell the server to do anything,
I would suggest you find (would take me 5 minutes if I had your username and passwords) and then at least you will know if you need to pay someone else to do something. If the versions are different, get expert help - it is SOOO much quicker, and not normally more than one or two hours.

Matt

 

[RobV]

Hello Matt

Thanks for your answer. It sounds like that could be the problem, but i'm not sure if i'll be able to find it out myself by using the "command line". At the very beginning of working with computers I used "Dos-commands", but the last couple of years I didn't use it and by now I don't now how to work with it anymore.
So if your "offer" is still there : " it would take me 5 minutes if I had your username and passwords " , you are welcom.

[email protected]

 

[RobV]

Hello Matt and IgorG

Thanks so far.
I got an answer from Matt on my mail. (Gave a reaction on mail too)
It was very usefull and I managed to get all the information with Putty.
And it looks like the version of Plesk is 9.3, but on the third test it allso gives this result: psa-8.6.0-cos5.build86080722.00.
Hope you now what that means?!

This are the results of all the tests:

1e=
+---------+------+
| param | val |
+---------+------+
| version | 0930 |
+---------+------+

2e=
9.3.0 CentOS 5 93091230.07

3e=
psa-8.6.0-cos5.build86080722.00
psa-9.3.0-cos5.build93091230.07

So if the PLESK is really upgraded to 9.3, what could be the reason of the given error.
Do you now what could be my next stap ?

Thanks and Greetings
Rob

 

[IgorG]

Well. As you can see there are two main plesk packages installed with different versions. Try to reinstall psa-9.3.0-cos5.build93091230.07 with force with something like

rpm -Uvh --force psa-9.3.0.....rpm

 

[RobV]

Hello IgorG

Thanks for your reaction and sorry for not answering so late.
I was very bussy this weekend and couldn't find time to try your advice.
I tried it now, but I think I do something wrong, because I'm not sure what the exactly.
Is it just ONE command, like this:
rpm -Uvh --force psa-9.3.0-cos5.build93091230.07 rpm ???

Than I got this :

[root@vps1586 ~]# rpm -Uvh --force psa-9.3.0-cos5.build93091230.07 rpm
error: open of psa-9.3.0-cos5.build93091230.07 failed: No such file or directory
error: open of rpm failed: No such file or directory.

Thanks for your answer and I'll be able to try it out directly.

Rob

 

[IgorG]

Hmm...
It should be

# rpm -Uvh --force psa-9.3.0-cos5.build93091230.07.i586.rpm

And package psa-9.3.0-cos5.build93091230.07.i586.rpm should be in this directory at least.
If you haven't it there you can download it from http://autoinstall.plesk.com/PSA_9....base/psa-9.3.0-cos5.build93091230.07.i586.rpm

 

[RobV]

Hello IgorG

Thanks again and I tried to reinstall the package, but I got the same result: "No such file or directory".
So I downloaded the package here http://autoinstall.plesk.com/PSA_9.3...30.07.i586.rpm, and I've got it in a map on my computer, but I've no ldear how I can put it in the right map on my server.

If I look with ftp I can find these maps:

- anan_ftp
- cgi-bin
- conf
- error_docs
- httpdocs
- httpsdocs
- pd
- private
- statistics
- subdomains
- web_users

So can you again help me with this and tell me how I can install this package now.

Thanks
Rob

 

[IgorG]

Rob,

Sorry, but I think that you should contact support team if you are not familiar with base unix administration.