Question proFTPD on my Plesk

[Aris Kuckovic]

Hi all,

I have an issue with proFTPD.
I can see it's installed, when I look in my plesk admin (in "Updates and upgrades").
But when I try to restart proFTPD thru SSH - it says "proftpd: unrecognized service"
And I don't see proFTPD in "/etc/init.d" - why is this?

Please, I really need help.
I'm stuck here.

 

[IgorG]

And I don't see proFTPD in "/etc/init.d" - why is this?

Because proftpd service works through xinetd:

# cat /etc/xinetd.d/ftp_psa
#ATTENTION!
#
#DO NOT MODIFY THIS FILE BECAUSE IT WAS GENERATED AUTOMATICALLY,
#SO ALL YOUR CHANGES WILL BE LOST AFTER YOU UPGRADE PARALLELS PLESK PANEL.

service ftp
{
flags = IPv6
disable = no
socket_type = stream
protocol = tcp
wait = no
user = root
instances = UNLIMITED
server = /usr/sbin/in.proftpd
server_args = -c /etc/proftpd.conf
}

 

[Aris Kuckovic]

Hi Igor,

Thank you for your reply.
I have made some more research this weekend, and I've found out it works through Xinetd.
The problem now is, when I try to access FTP through FileZilla - I timeout at "Retrieving directory listing".

This is the response I get:


Response: 425 Unable to build data connection: Connection timed out
Error: Failed to retrieve directory listing

I am so sorry if it's stupid questions, but I'm new to SSH - and I would love to make it work.

Best regards
Aris Kuckovic

 

[IgorG]

Check this KB article - https://support.plesk.com/hc/en-us/articles/213377349

 

[Aris Kuckovic]

Hi Igor,

I have now done as described in the article - and I have opened the port on Azure aswell.
For now, I still get the same error - but I will give it an hour and try again - sometimes Azure is a bit slow to push the changes.
Thank you so much for your help so far - I will return with an update later today

 

[Aris Kuckovic]

Okay, I'm back with an update.
It's still the same - error 425.

I have added the ports in Plesk firewall, and Azure endpoints aswell.