1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

PSA Server Can't Start After Upgrade to 11.0.9

Discussion in 'Plesk 11.x for Linux' started by Ernie@, Sep 13, 2012.

  1. Ernie@

    Ernie@ Basic Pleskian

    23
    57%
    Joined:
    Aug 27, 2005
    Messages:
    36
    Likes Received:
    0
    Having upgraded to the latest version 11.0.9 from 11. The PSA server can't start and there's an HTTP 500 Internal Server Error when accessing the panel.

    /var/log/sw-cp-server/error_log shows
    -----------------------
    2012-09-13 02:28:42: (mod_fastcgi.c.2746) FastCGI-stderr: PleskFatalException: Unable to obtain secret key for passwords encryption.
    file: /usr/local/psa/admin/plib/Plesk/Base/Utils/String.php
    line: 330
    code: 0
    trace: #0 /usr/local/psa/admin/plib/common_func.php3(3453): Plesk_Base_Utils_String::getCryptKey()
    #1 /usr/local/psa/admin/auto_prepend/auth.php3(191): get_failure_redirect_url('failure_redirec...')
    #2 {main}
    --------------------------

    Tried bootstrapper.sh repair, it says,
    ------------------------
    Passwords for some MySQL users were not upgraded.
    All MySQL DB users that may be used by Panel MUST have passwords in new 41-character format in order for Panel to function properly.
    Currently following users have passwords in old format: billing@localhost, aspcomplete@%, aspcomplete@localhost, aspcsk@%, aspcsk@localhost, aspcss@%, aspcss@localhost, aspsession@%, aspsession@localhost.
    Please ensure that MySQL server is not forced to use old password hashing algorithm and upgrade password format manually for users from the list above. Consult with MySQL server manual on detailed steps.
    You may skip certain users if you are sure they weren't created and aren't used by Panel.
    ----------------------------

    What should I do to fix the problem?

    Regards,
     
  2. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,571
    Likes Received:
    1,243
    Location:
    Novosibirsk, Russia
    What about bootstrapper repair?
     
  3. Ernie@

    Ernie@ Basic Pleskian

    23
    57%
    Joined:
    Aug 27, 2005
    Messages:
    36
    Likes Received:
    0
    bootstrapper repair, suggested to update the password format for the following accounts


    Tried bootstrapper.sh repair, it says,
    ------------------------
    ***** problem report *****
    Passwords for some MySQL users were not upgraded.
    All MySQL DB users that may be used by Panel MUST have passwords in new 41-character format in order for Panel to function properly.
    Currently following users have passwords in old format: billing@localhost, aspcomplete@%, aspcomplete@localhost, aspcsk@%, aspcsk@localhost, aspcss@%, aspcss@localhost, aspsession@%, aspsession@localhost.
    Please ensure that MySQL server is not forced to use old password hashing algorithm and upgrade password format manually for users from the list above. Consult with MySQL server manual on detailed steps.
    You may skip certain users if you are sure they weren't created and aren't used by Panel.
    ERROR while trying to find MySQL ODBC driver
    ----------------------------

    Any idea?

    Thanks.
     
    Last edited: Sep 14, 2012
  4. Ernie@

    Ernie@ Basic Pleskian

    23
    57%
    Joined:
    Aug 27, 2005
    Messages:
    36
    Likes Received:
    0
    Since there's a need to update the password for the following accounts,

    billing@localhost, aspcomplete@%, aspcomplete@localhost, aspcsk@%, aspcsk@localhost, aspcss@%, aspcss@localhost, aspsession@%, aspsession@localhost.

    How can I get the password for those accounts?

    Thanks
     
  5. burnleyvic

    burnleyvic Regular Pleskian

    17
    85%
    Joined:
    Nov 9, 2011
    Messages:
    174
    Likes Received:
    1
    I've been hit by this "Unable to obtain secret key for passwords encryption" stuff-up this morning when upgrading one server from 10.4.4 to 11.0.9. The installer crashed halfway through leaving us with an unusable, almost upgraded plesk 11 instance. I've regenerated the key running "dd if=/dev/urandom of=secret_key bs=16 count=1" but still no joy. Then I've managed to fix this properly running:
    yum --nogpgcheck reinstall plesk-core-11.0.9-cos5.build110120608.16.x86_64.rpm (why don't you sign your packages, Parallels?)
    After logging into the Panel Plesk complained about the license being invalid, which I fixed clicking on "Retrieve keys".
     
Loading...