• Plesk Uservoice will be deprecated by October. Moving forward, all product feature requests and improvement suggestions will be managed through our new platform Plesk Productboard.
    To continue sharing your ideas and feedback, please visit features.plesk.com

qmail unable to resolve MX record

leonidasj

New Pleskian
I am running a server using Plesk 10.2.0 on debian 2.6.32-5-amd64

One of my customers tried to send an email but received a bounce message from the daemon.

Sorry, I couldn't find a mail exchanger or IP address. (#5.4.4)

After some research i found the according article at the Parallels KB which concludes stating "This message means that Qmail failed to get the MX and A records for the 'destination_server'. In other words, the destination server is not resolved"

This, of course, is not very helpful. I then logged on to the server per SSH and tried to dig the MX record, which worked perfectly fine.

dig domain-masked.org MX
...
;; ANSWER SECTION:
domain-masked.org. 85282 IN MX 10 mail.domain-masked.org.

Could anyone point me to the right direction here? Why is this happening? And what can i do to resolve the issue?

Thank You!
 
Back
Top