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Important READ THIS FIRST TO FIND QUICK SOLUTION FOR THE EXISTING ISSUE/QUESTION

Discussion in 'Plesk 12.x for Linux' started by NatalyaF, Aug 25, 2015.

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  1. NatalyaF

    NatalyaF Basic Pleskian Plesk Team

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    Hi and welcome to the Plesk- Forum!

    Even that this might not be your first visit to this forum, we decided to welcome you with some information and suggestions, so that every thread and post might get the best attention as possible.

    To start, we would like to point to some very useful links, because often enough the issue you faced or the question about a configuration or setting has already been described or asked more than once and helpful people answered it with suggestions, work-arounds and solutions.

    Plesk - Forum Search -http://talk.plesk.com/search
    • Plesk - Forum you can use either separate tags or combinations of tags and search in specific forums or sub-forums. Please try it out and be surprised of the highly accurate results to your search words. Solve the issue in no time and use the power and knowledge of the whole Plesk - Forum - community.
    Plesk - Knowledge Base-https://kb.plesk.com
    • The huge Plesk - Knowledge Base is a very big encyclopedia with information, solutions, work-arounds and suggestions from the Plesk - Team. The KB articles are often translated into different languages, to make it easier for Plesk customers to understand the KB - articles and last but not least, this KB - articles contain whole tutorials and point to possible error - messages and their resolutions for separate operating systems. The KB - articles are constantly updated and you even find resolutions for current issues/problems from today or yesterday, if they are urgent and to be resolved immediately (incl. security fixes).
    • For regular users, we recommend the different news - feeds and its subscriptions at https://kb.plesk.com/subscriptions/ . Be informed immediately per email (with the full content of the KB - article! ), when they are being posted or changed.
    Plesk - Official Support- https://www.plesk.com/contact-us/support/

    • The Plesk - Official Support can be reached 24h/day, 7 days/week, and 365 days/year. The well-trained and highly educated Plesk - Support - Team will investigate the issue directly on your server and they will document all of their steps to achieve the goal carefully. If the "self-service" - support from the Plesk - Forum, the Plesk - Knowledge Base, or from the Plesk - Documentations didn't fit your needs, or resolutions have to be solved right now, then this is the absolute best way for the Plesk - Product - customers. Open a support - ticket and receive support from experienced Plesk Support Engineers.
    • Please create a ticket to support at https://cscontact.plesk.com/form/32/?Product=Plesk . You may have free support, if it is found that your problem was caused by product bug w/o available solution or workaround from Plesk, then your purchase will be re-funded.
     
    Last edited by a moderator: Nov 2, 2016
  2. IgorG

    IgorG Forums Analyst Staff Member

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    If the above links didn't already help you, you might consider opening your own thread. Please don't hesite to do that and don't try to post on threads, which are months, or years old ( even if the issue/problem might be similar ). Help the community and the forum - users, with decent, exact informations about:

    Your operating system ( Ubuntu / Debian / Centos ... inkl. the version number )
    Your current used Plesk- Product ( inkl. MU-Number ... i.e.: Plesk 12.0.18, MU #60 )
    Your depending installed mail - server software ( postfix, qmail / courier-imap, dovecot )

    Please use a detailed title for your new thread, so that the community and the forum - users may identify the content by the title. Please avoid harassing words like "urgent", "please help" or pretty useless adjectives like "weird", "strange" or descriptions as "not working". Keep in mind, that a lot of users find forum content over search engines like Google/Yahoo/Bing and they mostly won't use such words or description, when looking for content.
    A precise description in the title will lead to more visiting users and the result will be a much faster resolution for your issue/problem or question, because more visiting users means more activity and more brain-power. :) ( Example: "Plesk 12.0.18, MU #60 - postfix - "ct-milter: Too many open files" )

    It is wise to include log - entries and/or depending configuration files, because this will often point to the exact issue and instead of waiting for a request to post them, you could include it to your thread/post. Please bookmark the following KB - articles, which points to all such files for Plesk:

    Plesk for Linux services logs and configuration files ( KB - article: 111 283 )

    Plesk for Windows service logs and configuration files ( KB - article: 111 289 )

    There are several more interesting commands over the command line ( CLI ) for Plesk for example, please have a look at the next informations to solve a lot of issues just with a single command. Keep in mind, that the additional string "--help" and a command often leads to usefull informations about command options!

    Example:

    /usr/local/psa/admin/bin/autoinstaller --help

    Use the Plesk autoinstaller, to install components, update/upgrade/patch your current Plesk product:

    autoinstaller with latest patches included:

    /usr/local/psa/admin/bin/autoinstaller --select-product-id plesk --select-release-current --reinstall-patch --install-component base


    Use the "bootstrapper" - repair utility. A powerfull utility which detects and repairs common misconfigurations and reset some standard settings:

    /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair

    Be aware, that this path is to the latest bootstrapper, depending on your system and updates/upgrades/patches, this path might be slightly different. If the command doesn't work for you, try "ls /usr/local/psa/bootstrapper/" to list your own most recent version and add the string "repair" to start the repair procedure.

    Since Plesk 12.5, the "repair" utility has been re-invented and new great features have been added. It is now much easier to repair misconfigurations, just with a single command. Please use the command:

    /usr/local/psa/bin/repair --help

    ... over your command line, to see possible commands of this powerfull utility and please read the documentation for further informations: Plesk Self Repair Utility ( Online documention Administrator's Guide, Plesk 12.5 )

    Please have a look at the Plesk 11.5 documentation for all possible commands over the command line:

    => Reference for Command Line Utilities, Plesk / Parallels Plesk 11.5 for Linux

    Please have a look at the Plesk 12 documentation for all possible commands over the command line:

    => Reference for Command Line Utilities, Plesk 12.0 for Linux

    Please have a look at the Plesk 12.5 documentation for all possible commands over the command line:

    => Reference for Command-Line Utilities, Plesk 12.5 for Linux

    Please have a look at the Plesk Onyx ( 17.0 ) documentation for all possible commands over the command line:

    => Reference for Command-Line Utilities, Plesk Onyx ( 17.0 ) for Linux
     
    Last edited: Nov 2, 2016
  3. IgorG

    IgorG Forums Analyst Staff Member

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    P.S. This important message was prepared and compiled by our Product Expert UFHH01 ! Thank you for your help desire to improve Plesk Forum!
     
    Last edited by a moderator: Jan 12, 2016
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