Hi and welcome to the Plesk- Forum! Even that this might not be your first visit to this forum, we decided to welcome you with some information and suggestions, so that every thread and post might get the best attention as possible. To start, we would like to point to some very useful links, because often enough the issue you faced or the question about a configuration or setting has already been described or asked more than once and helpful people answered it with suggestions, work-arounds and solutions. Plesk - Forum Search -http://talk.plesk.com/search Plesk - Forum you can use either separate tags or combinations of tags and search in specific forums or sub-forums. Please try it out and be surprised of the highly accurate results to your search words. Solve the issue in no time and use the power and knowledge of the whole Plesk - Forum - community. Plesk - Knowledge Base-https://kb.plesk.com The huge Plesk - Knowledge Base is a very big encyclopedia with information, solutions, work-arounds and suggestions from the Plesk - Team. The KB articles are often translated into different languages, to make it easier for Plesk customers to understand the KB - articles and last but not least, this KB - articles contain whole tutorials and point to possible error - messages and their resolutions for separate operating systems. The KB - articles are constantly updated and you even find resolutions for current issues/problems from today or yesterday, if they are urgent and to be resolved immediately (incl. security fixes). For regular users, we recommend the different news - feeds and its subscriptions at https://kb.plesk.com/subscriptions/ . Be informed immediately per email (with the full content of the KB - article! ), when they are being posted or changed. Plesk - Official Support- https://www.plesk.com/contact-us/support/ The Plesk - Official Support can be reached 24h/day, 7 days/week, and 365 days/year. The well-trained and highly educated Plesk - Support - Team will investigate the issue directly on your server and they will document all of their steps to achieve the goal carefully. If the "self-service" - support from the Plesk - Forum, the Plesk - Knowledge Base, or from the Plesk - Documentations didn't fit your needs, or resolutions have to be solved right now, then this is the absolute best way for the Plesk - Product - customers. Open a support - ticket and receive support from experienced Plesk Support Engineers. Please create a ticket to support at https://cscontact.plesk.com/form/32/?Product=Plesk . You may have free support, if it is found that your problem was caused by product bug w/o available solution or workaround from Plesk, then your purchase will be re-funded.