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Issue Recovering Rejected Mails

Discussion in 'Plesk 12.x for Linux' started by ziotano, Jul 18, 2016.

  1. ziotano

    ziotano New Pleskian

    Jul 18, 2016
    Likes Received:
    Hi everyone,

    I've rent a dedicated server managed with plesk, but email was managed externally by another host.

    Unfortunately by default email service was enabled and all email sent through my website (ex. forms) in a week seem to be lost. 165 email (from postfix deamon log) from potential customer, lost!

    (here an example from log)

    Jul 15 16:10:13 557479 postfix/pickup[30971]: D922E15E17FF: uid=10000 from=<admin>
    Jul 15 16:10:13 557479 postfix/cleanup[3625]: D922E15E17FF: message-id=<778d5ceb971b8f36ef180ef85248b67d@www.xxx.com>
    Jul 15 16:10:13 557479 postfix/qmgr[7941]: D922E15E17FF: from=<admin@557479.vhosting-it.com>, size=2239, nrcpt=1 (queue active)
    Jul 15 16:10:13 557479 postfix-local[3629]: postfix-local: from=admin@xxx.vhosting-it.com, to=info@xxx.com, dirname=/var/qmail/mailnames
    Jul 15 16:10:13 557479 postfix-local[3629]: Unknown user: info@xxx.com
    Jul 15 16:10:13 557479 postfix/pipe[3628]: D922E15E17FF: to=<info@xxx.com>, relay=plesk_virtual, delay=0.03, delays=0.02/0/0/0.01, dsn=2.0.0, status=sent (delivered via plesk_virtual service)

    This happens because the email service was active but was no email address set.
    Furthermore, the option about "how to do" in case of "non-existing address" was set to REJECT too. (by default)

    According to you, there is a bit possibility (a queue still active, another log, or a mails cemetery (???), or other)
    for recover my emails, ore more data for recontacting customers?

    thank you a lot for your help.