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Reload Plesk Server DNS ACL Failed

Discussion in 'Plesk Expand 2.3 Troubleshooting Issues' started by KimA, Jul 31, 2009.

  1. KimA

    KimA Guest

    0
     
    Hi.

    I have this problem with my 2 plesk servers.
    When I am trying to Reload Plesk Server DNS ACL it failed.

    <?xml version="1.0" encoding="UTF-8" standalone="no" ?>
    <packet action_id="16703" version="2.3.2.17">
    <refresh_acl>
    <result>
    <status>error</status>
    <errcode>4003</errcode>
    <errtext>[Operator] PleskAgent error. (1017) [PleskAgent - GENERAL] Feature is not supported by Plesk API-RPC. operator get_acl is not supported</errtext>
    <server_id>6</server_id>
    </result>
    </refresh_acl>
    </packet>

    I also have a problem with one of the plesk servers.
    Fetching domains DNS information from server.

    <?xml version="1.0" encoding="UTF-8" standalone="no" ?>
    <packet action_id="16661" version="2.3.2.17">
    <refresh>
    <result>
    <status>error</status>
    <errcode>2108</errcode>
    <errtext>[Transport] PleskAgent answer validation failed. Invalid reply from Plesk server #7 (193.89.99.34). The message does not conform to protocol 1.5.0.0 version. Make sure your Plesk and Plesk Expand servers have all available patches and hotfixes applied, if that does not help, then report a problem to Parallels. XML validation error: Fatal Error at file 'xmlPacket', line 2, column 18476: Invalid character (Unicode: 0x12).</errtext>
    </result>
    </refresh>
    </packet>
     
  2. gold

    gold Regular Pleskian

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    Joined:
    Jan 8, 2008
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    1. Plesk for Windows servers do not support 'get_acl' command of XML API RPC. So you do not require to refresh DNS ACL records by manually for Plesk for Windows servers.

    2. You have on Plesk server #7 a DNS record that contains the invalid symbol with code 0x12. You need to find and correct this record in Plesk panel. You can look the '/usr/local/expand/var/log/transport.log' file to find the invalid record.
     
    Last edited: Aug 2, 2009
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