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Reload Plesk Server DNS ACL Failed

Discussion in 'Plesk Expand 2.3 Troubleshooting Issues' started by KimA, Jul 31, 2009.

  1. KimA

    KimA Guest


    I have this problem with my 2 plesk servers.
    When I am trying to Reload Plesk Server DNS ACL it failed.

    <?xml version="1.0" encoding="UTF-8" standalone="no" ?>
    <packet action_id="16703" version="">
    <errtext>[Operator] PleskAgent error. (1017) [PleskAgent - GENERAL] Feature is not supported by Plesk API-RPC. operator get_acl is not supported</errtext>

    I also have a problem with one of the plesk servers.
    Fetching domains DNS information from server.

    <?xml version="1.0" encoding="UTF-8" standalone="no" ?>
    <packet action_id="16661" version="">
    <errtext>[Transport] PleskAgent answer validation failed. Invalid reply from Plesk server #7 ( The message does not conform to protocol version. Make sure your Plesk and Plesk Expand servers have all available patches and hotfixes applied, if that does not help, then report a problem to Parallels. XML validation error: Fatal Error at file 'xmlPacket', line 2, column 18476: Invalid character (Unicode: 0x12).</errtext>
  2. gold

    gold Regular Pleskian

    Jan 8, 2008
    Likes Received:
    1. Plesk for Windows servers do not support 'get_acl' command of XML API RPC. So you do not require to refresh DNS ACL records by manually for Plesk for Windows servers.

    2. You have on Plesk server #7 a DNS record that contains the invalid symbol with code 0x12. You need to find and correct this record in Plesk panel. You can look the '/usr/local/expand/var/log/transport.log' file to find the invalid record.
    Last edited: Aug 2, 2009