Restore from system backup results in empty databases

[JROnline]

Since we have installed Plesk 7.5.4 on our servers we have problems restoring one (or more) domains from the system backups. Everything gets restored correctly, only the databases are empty. No errors are shown during the restoration process:

Restoring mysql database '<dbase name>' ... done

Does anyone experience the same problem? And if known, is there a solution to this problem?

If we run a single domain backup-restore, the database is restored correctly, only from system backups is does not work.

System software is Centos 3.4 and Plesk 7.5.4

Any hints?

 

[hardweb]

Have you upgraded the backup utils? Have you tried to restore and backup with the same version utils? What OS and Mysql version do you have on the server?

 

[JROnline]

All updates have been applied to all servers. A summary of the software components are resulted below:

A Plesk 7.5.4 updates with Centos 4.x has the following components:

bind 9.2.4-2
coldfusion Component was not installed
coldfusion-support 2.96-132.7.2
courier-imap 3.0.8-rhel4.build75050824.12
drweb 4.32.2-rh7_psa
drweb-qmail 4.32-rhel4.build75050824.12
frontpage 5.0.2.2634
httpd 2.0.52-12.ent
mailman 2.1.5-33.rhel4
mod_perl 1.99_16-4
mod_python 3.1.3-5.1
mysql 4.1.10a-2.RHEL4.1
perl-Apache-ASP 2.57-rhel4.build75050824.12
php 4.3.9-3.6
postgresql-server 7.4.7-2.RHEL4.1
psa 7.5.4-rhel4.build75050824.12
psa-api-rpc 7.5.4-rhel4.build75050930.11
psa-bu 7.5.4-rhel4.build75050926.17
psa-horde 3.0.5-rhel4.build75050824.12
psa-imp 4.0.3-rhel4.build75050824.12
psa-logrotate 3.7-rhel4.build75050824.12
psa-manual-custom-skin-guide 7.5.4-rhel4.build75050824.12
psa-migration-manager 7.5.4-rhel4.build75050930.11
psa-proftpd 1.2.10-rhel4.build75050824.12
psa-qmail 1.03-rhel4.build75050824.12
psa-qmail-rblsmtpd 0.70-rhel4.build75050824.12
psa-spamassassin 7.5.4-rhel4.build75050927.15
psa-tomcat-configurator 7.5.4-rhel4.build75050824.12
psa-turba 2.0.3-rhel4.build75050926.17
samba 3.0.10-1.4E
spamassassin 3.0.1-0.EL4
SSHTerm 0.2.2-rhel4.build75050824.12
tomcat 4.1.24-full.2jpp
webalizer 2.01_10-25

A Plesk 7.5.4 with Centos 3.4 has these components:

bind 9.2.4-5_EL3
coldfusion Component was not installed
coldfusion-support 7.3-2.96.128
courier-imap 3.0.8-rhel3.build75050824.12
drweb 4.32.2-rh7_psa
drweb-qmail 4.32-rhel3.build75050824.12
frontpage 5.0.2.2634
httpd 2.0.46-46.ent
mailman 2.1.5-25.rhel3
mod_perl 1.99_09-10.ent
mod_python 3.0.3-5.ent
mysql 3.23.58-16.RHEL3.1
perl-Apache-ASP 2.57-rhel3.build75050824.12
php 4.3.10-3.rhel3.art
postgresql-server 7.3.9-2
psa 7.5.4-rhel3.build75050824.12
psa-api-rpc 7.5.4-rhel3.build75050930.11
psa-bu 7.5.4-rhel3.build75050926.17
psa-horde 3.0.5-rhel3.build75050824.12
psa-imp 4.0.3-rhel3.build75050824.12
psa-logrotate 3.7-rhel3.build75050824.12
psa-manual-custom-skin-guide 7.5.4-rhel3.build75050824.12
psa-migration-manager 7.5.4-rhel3.build75050930.11
psa-proftpd 1.2.10-rhel3.build75050824.12
psa-qmail 1.03-rhel3.build75050824.12
psa-qmail-rblsmtpd 0.70-rhel3.build75050824.12
psa-spamassassin 7.5.4-rhel3.build75050927.15
psa-tomcat-configurator 7.5.4-rhel3.build75050824.12
psa-turba 2.0.3-rhel3.build75050926.17
samba 3.0.9-1.3E.3
spamassassin 2.63-0.2
SSHTerm 0.2.2-rhel3.build75050824.12
tomcat 4.1.24-full.2jpp
webalizer 2.01_10-15.ent

The empty databases show up in all cases: as well when we restore from centos 3.4 to centos 3.4, from centos 3.4 to centos 4.x and the other way around (from centos 4.x to centos x).