Issue roundcube - cannot change password

[Dusti]

Hello everyone,

my users aren't able to change the passwords for their e-mail accounts.
I only get a error message that it wasn't successfull. But it's possible to check their emails.

roundcube log:
ERROR: Verbindungsaufbau abgelehnt (111)
=> ( Connection refused )

 

[IgorG]

Looks like that Dovecot's plugin managesieve is not listening to the port.
Make sure that port 4190 is listening with:

# netstat -tulpn | grep dovecot
tcp 0 0 0.0.0.0:4190 0.0.0.0:* LISTEN 11164/dovecot
tcp 0 0 0.0.0.0:993 0.0.0.0:* LISTEN 11164/dovecot
tcp 0 0 0.0.0.0:995 0.0.0.0:* LISTEN 11164/dovecot
tcp 0 0 0.0.0.0:110 0.0.0.0:* LISTEN 11164/dovecot
tcp 0 0 0.0.0.0:143 0.0.0.0:* LISTEN 11164/dovecot
tcp6 0 0 :::4190 :::* LISTEN 11164/dovecot
tcp6 0 0 :::993 :::* LISTEN 11164/dovecot
tcp6 0 0 :::995 :::* LISTEN 11164/dovecot
tcp6 0 0 :::110 :::* LISTEN 11164/dovecot
tcp6 0 0 :::143 :::* LISTEN 11164/dovecot

Also check that you have this line in file /etc/dovecot/conf.d/90-plesk-sieve.conf:

# grep 'protocols = $protocols sieve' /etc/dovecot/conf.d/90-plesk-sieve.conf
protocols = $protocols sieve