Resolved saslpasswd2: user not found

[DenizGelion]

Hi there, today I got a "Plesk update failed" message in the middle of the night and I cannot access the Plesk web GUI anymore. Here's a pastebin of the log: Execution failed. Command: autoinstaller Arguments: Array ( [0] => --sel - Pastebin.com

I suppose the relevant part is this, but I'm not quite sure on what to do now:

Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
    [4] => --include-components-from-class
    [5] => aspect=panel
)

Details: Doing restart of Plesk Installer...

...

0 upgraded, 0 newly installed, 0 to remove and 4 not upgraded.
1 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Setting up sasl2-bin (2.1.26.dfsg1-14ubuntu0.1) ...
saslpasswd2: user not found
dpkg: error processing package sasl2-bin (--configure):
 subprocess installed post-installation script returned error exit status 20
Errors were encountered while processing:
 sasl2-bin
E: Sub-process /usr/bin/dpkg returned an error code (1)

ERROR: An error occurred on attempt to install packages.
Attention! Your software might be inoperable.
Please contact product technical support.

What am I supposed to do here? Also what happened and what might have caused this behaviour? Our customer sites still seem to be running, so I don't want to just restart the server and see if it dissapears or not. I do have SSH access and know my way around a little bit, if that helps.

I would appreciate the help!

Regards,
Deniz

 

[IgorG]

Plesk doesn't use the package sasl2-bin at all because it has is own system for managing users and passwords.
So, just uninstall it with

# apt-get remove sasl2-bin

and run Plesk update again.

 

[DenizGelion]

Thanks! I uninstalled it, ran plesk installer update, now it's working. Thank you very much!