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Issue Server down after restarting Plesk

othmaqsa

Regular Pleskian
Server operating system version
Ubuntu 20.xx.xx
Plesk version and microupdate number
The last version
Hello,

I restarted the Plesk server from the Plesk UI interface, and since then, I no longer have access to the Plesk interface, the website is down, the webmail also. I can no longer connect to the VPS via SSH.

I can only connect to the KVM console.

Any idea please?
 
@Bitpalast , another remark: when I log in through the Kvm console, there is no internet access, so the no connection is allowed outside, I can't update the packages, I can't do nothing.
 
Did you check it?
Yes, the problem is when I have typed a cmd to disable the firewall, it look like a file need to be downloaded, and as there no Network access, the cmd failed.

I have a received a response from the support team (attached screenshot)
 

Attachments

  • Screenshot_20240513-095905.png
    Screenshot_20240513-095905.png
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I think the best starting point is to disable the firewall service. However, I am not familiar with Ubuntu. I think on Ubuntu it is not firewalld, neither iptables, but something different. I am not sure.
 
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