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Service Quality of this Forum

Discussion in 'Web Presence Builder' started by dave-ha, Nov 22, 2012.

  1. dave-ha

    dave-ha Regular Pleskian

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    I am a bit concerned about this forum. In the last few weeks response times have become long. By now, quite a few topics are open or unanswered. Some of them are about bugs that have an impact on our customers' daily businesses. I assume that Parallels is busy with other stuff. Nevertheless, this customer forum should be constantly serviced. Information is key. Hence, my wish is that the quality of service as it used to be a couple of weeks ago will be reestablished.
     
  2. custer

    custer Administrator Staff Member

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    Hi Dave,


    Please keep in mind that we don't have a dedicated person responsible for answering messages on WPB forum -- we do this in between our actual work activities. That's why we unfortunately don't always have the time to quickly address issues raised on the forum.

    Anyway, I've addressed most of the new messages on forum, so let's hope that previous QoS is indeed reestablished and won't decline anytime soon. Feel free to PM me directly if you feel that communications start to slow down again. Thank you for caring and taking your time to communicate, Dave.
     
  3. dave-ha

    dave-ha Regular Pleskian

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    Custer, thanks a lot for your answer and also for responding on the latest topics. I will PM you to follow up on the QoS thing.
     
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