Set Internet Proxy in Plesk 12

[Chris_Lemmer]

Hi there,

I have a Plesk 12 installation behind a firewall. The firewall blocks all outbound 443 and 80 internet ports. One has to use the proxy in order to access the internet. I have set the proxy in my environment file as well as inside the Plesk --web-interface installer.

However, when I try and do something like Retrieve Keys I get an error:

Unable to connect to license server https://ka.odin.com:5224/xmlrpc.
cURL error description: Couldn't connect to server(7)

I tail the proxy and can see it's not using the proxy for this. It's doing a direct connection that's getting blocked.

Where do I tell Plesk to use the proxy for something like this?

Thanks
Chris

 

[IgorG]

Make sure that it is not your case - http://kb.odin.com/en/123737

 

[Chris_Lemmer]

Hi,

This is the case with me. However, as explained above, I do not know how to tell Plesk to use the proxy for it's renewal. So it doesn't matter how many times I tell Plesk to renew, I keep getting an error:

Unable to connect to license server https://ka.odin.com:5224/xmlrpc.
cURL error description: Couldn't connect to server(7)

And as mentioned, it's because Plesk is trying to make a direct connection that is being blocked. It must use the proxy.

Thanks
Chris