Forwarded to devs Setting a domain to "no hosting" stops webmail working

[Campbell McCracken]

User name: Campbell McCracken

TITLE

Setting a domain to "no hosting" stops webmail working

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

Plesk Obsidian 18.0.25

PROBLEM DESCRIPTION

I set up a domain and an email address, set up webmail to use RoundCube, and checked that the webmail link icon for the email address worked.

I then changed the domain to "no hosting" and found that the webmail link icon resulted in a blank page with the works "File not found".

Removing the domain and reinstating it with an email address as before made the link work again. Changing the domain to "no hosting" made the link fail again.

STEPS TO REPRODUCE

1. Add a domain.
2. Add an email address to the domain.
3. Set the domain to use RoundCube for webmail (not sure if this step is significant or not).
4. Test the webmail link takes you to the RoundCube login page.
5. Change the domain to "no hosting".
6. Test the webmail link again.

ACTUAL RESULT

Step 4 above gives you the RoundCube login page.

Step 6 above gives you a blank page with the words "File not found" on it.

EXPECTED RESULT

Step 6 should also give you the RoundCube login page.

ANY ADDITIONAL INFORMATION



YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[IgorG]

Thank you.
The bug was confirmed and submitted as PPPM-11835

Unable to access webmail when webmail configuration does not exist on a Plesk for Linux server: The requested URL was not found on this server seem to be a solution at the moment.

 

[efisher@]

Any updates on this issue? Almost 13 months later and it still is a problem. The solution listed above doesn't not apply to our issue.