Site not publishing

[silverferret]

Hi.

I have some slight problems with Sitebuilder.

I try FTP, but I get this error:

The site cannot be published to the specified location.
Internal server error has occurred on the remote server. Please contact the server administrator.


If I try XCOPY, I get this error:

The site cannot be published to the specified location.
Cannot connect to the host via XCopy or do not have permissions for writing.


I don't know if I have XCOPY installed on my CentOS system, but.. If not, how can I get it?


Anyone out there who might know the solution to these problems?


System: CentOS release 5 (Final)
Sitebuilder: 4.0
Plesk: 8.2.1

 

[Dmitry Frantsev]

Before publication you need to make sure that all requirements are observed on publish side. Try to check following article first: http://kb.swsoft.com/en/1812

After trying FTP publishing method check Logs section in admin panel for more informative messages.

As for XCopy method it seems this is really permission issue, as this method requires writing permissions to apache user for the destination folder. This method is not secure one, so better use FTP.

Originally posted by silversky
Hi.
I try FTP, but I get this error:

The site cannot be published to the specified location.
Internal server error has occurred on the remote server. Please contact the server administrator.

If I try XCOPY, I get this error:

The site cannot be published to the specified location.
Cannot connect to the host via XCopy or do not have permissions for writing.

System: CentOS release 5 (Final)
Sitebuilder: 4.0
Plesk: 8.2.1

 

[JLChafardet]

Before publication you need to make sure that all requirements are observed on publish side. Try to check following article first: http://kb.swsoft.com/en/1812

After trying FTP publishing method check Logs section in admin panel for more informative messages.

As for XCopy method it seems this is really permission issue, as this method requires writing permissions to apache user for the destination folder. This method is not secure one, so better use FTP.

I'm getting the error exactly as here shown.

Error: The site cannot be published to the specified location.
An error has occurred during publishing via FTP. Please contact the server administrator.

From outside sitebuilder i can correctly connect to the FTP server.

Ftp log

[13:42:46] Resolving host name "ftp.domain.tld.ve"
[13:42:47] Connecting to XX.53.XXX.164 Port: 21
[13:42:47] Connected to ftp.domain.tld.ve.
[13:42:47] 220 ProFTPD 1.3.0 Server (ProFTPD) [XX.53.XXX.164]
[13:42:47] USER darlex
[13:42:48] 331 Password required for darlex.
[13:42:48] PASS (hidden)
[13:42:48] 230 User darlex logged in.
[13:42:48] SYST
[13:42:49] 215 UNIX Type: L8
[13:42:49] Detected Server Type: UNIX
[13:42:49] FEAT
[13:42:49] 211-Features:
[13:42:49] MDTM
[13:42:49] REST STREAM
[13:42:49] SIZE
[13:42:49] 211 End
[13:42:49] PWD
[13:42:49] 257 "/" is current directory.
[13:42:50] TYPE A
[13:42:50] 200 Type set to A
[13:42:50] PASV
[13:42:51] 227 Entering Passive Mode (XX,53,XXX,164,162,231).
[13:42:51] Opening data connection to XX.53.XXX.164 Port: 41703

the destination domain check.php output.

OK : supported version of PHP found (5.1.X or newer - 5.2.4)
OK : extension sitebuilder3 in state on found
OK : extension pdo in state on found
OK : extension pdo_mysql in state on found
OK : extension sqlite in state on found
OK : extension dom in state on found
OK : extension libxml in state on found
OK : extension xml in state on found
OK : extension xsl in state on found
OK : extension spl in state on found
OK : extension pcre in state on found
OK : extension session in state on found
OK : extension simplexml in state on found
OK : extension ftp in state on found
OK : extension openssl in state on found
OK : extension mbstring in state on found
OK : extension soap in state on found
OK : extension gd in state on found
OK : extension ctype in state on found
OK : extension zlib in state on found
OK : extension iconv in state on found
OK : extension curl in state on found
OK : extension posix in state on found
OK : extension mysql in state on found
OK : supported SQLite version 2.x found
OK : SQLite UTF-8 encoding found
OK : GD library PNG support found
OK : GD library GIF support found
OK : GD library JPG support found
OK : GD library WBMP support found
OK : supported GD library version 2.0.1 (or newer) found
OK : setting magic_quotes_gpc in state off found
OK : setting magic_quotes_runtime in state off found
WARNING : setting open_basedir must be off
OK : setting safe_mode in state off found
OK : setting zend.ze1_compatibility_mode in state off found
OK : setting mbstring.internal_encoding in state UTF-8 found

the problem seems to be present only on 2 sites, we have only 3 sites using sitebuilder, and the problem seems to be present only in 2 of them as i can publish the other site just fine.

I need a hand with this.

versions of used software are shown on my signature