Site with UUID not found after Plesk 12 upgrade

[VinnyT]

Hi - For the most part, my Plesk 12 upgrade went very smoothly. There is only one domain that I can not access from within the Plesk panel (it happens to be my primary domain). I get the following error:

Internal error: The site with UUID "54797500-0c96-d851-03e5-92b81c643cb3" was not found.

Message The site with UUID "54797500-0c96-d851-03e5-92b81c643cb3" was not found.
File Site.php
Line 76
Type SB_Facade_Exception_NotFound

Any ideas on how I can fix this?

Thanks

 

[IgorG]

It is Web Presence Builder issue. Looks like database inconsistency. You can refer to KB - http://kb.parallels.com/en/113223 for steps to resolve your issue. Or contact Support Team.

 

[drakmor]

I have some issue:

code: 404 xxx https://myserver.ru:8443/admin/domain/list?context=domains Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/29.0.1547.66 Safari/537.36
2014-07-08T10:27:18+04:00 [EMERG] /admin/home/admin SB_Facade_Exception_NotFound: The site with UUID "cfba53b8-6d0c-b203-b659-d88006a3ff6b" was not found.
file: /usr/local/sb/include/SB/Facade/Service/Site.php
line: 76
code: 404 xxx https://myserver.ru:8443/ Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.153 Safari/537.36
2014-07-08T10:27:47+04:00 [EMERG] /smb/web/view SB_Facade_Exception_NotFound: The site with UUID "cfba53b8-6d0c-b203-b659-d88006a3ff6b" was not found.
file: /usr/local/sb/include/SB/Facade/Service/Site.php
line: 76
code: 404 xxx https://myserver.ru:8443/admin/subscription/overview/id/91 Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.153 Safari/537.36
2014-07-08T10:30:59+04:00 [EMERG] /server/key_update.php?key_type=plesk SB_Facade_Exception_NotFound: The site with UUID "cfba53b8-6d0c-b203-b659-d88006a3ff6b" was not found.
file: /usr/local/sb/include/SB/Facade/Service/Site.php
line: 76
code: 404 xxx https://myserver.ru:8443/plesk/license/ Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.153 Safari/537.36
2014-07-08T10:43:40+04:00 [EMERG] /admin/home/admin SB_Facade_Exception_NotFound: The site with UUID "cfba53b8-6d0c-b203-b659-d88006a3ff6b" was not found.
file: /usr/local/sb/include/SB/Facade/Service/Site.php
line: 76

Select from KB113223:

mysql> select d.name as 'Plesk Domain', s.uuid as 'Site uuid', s.dir_name as 'Directory ID' from psa.domains d, psa.dom_param dp, sitebuilder5.site s where d.id=dp.dom_id and dp.param='site_builder_site_id' and s.uuid=dp.val;
Empty set (0.00 sec)

 

[drakmor]

upd. fixed by support.
Deleted unused references to sitebuilder.

"delete from dom_param where param='site_builder_site_id';"