Resolved Smtp error

[Meczup zade]

Hello. I have been using vps with plesk for about 1 week. And im having problem with mail settings.
I can connect my mails by webmail but not with my phone and pc (thunderbird).
And the problem is smtp. While im setting up my email imap is okey but smtp giving error about authentocation or smth.
How can i solve this. Plz help

 

[IgorG]

What exact error message do you have?

 

[Meczup zade]

http://i.hizliresim.com/1NJ7a5.png
http://i.hizliresim.com/LQbG8V.png
http://i.hizliresim.com/rEOyXP.png
http://i.hizliresim.com/7A6QWl.png

http://i.hizliresim.com/gXObpN.png
http://i.hizliresim.com/9Gmbl8.png

 

[Bitpalast]

Is "ankaeloboost.com" the host name or is the host name different from that? Mail service on the host is secured by the host SSL certificate. If you want to use a secure (SSL/TLS) connection, you must also use the host name instead of your domain name ankaeloboost.com. You will still be able to connect to your mailboxes using the host name, because your phone will connect to the same machine. But as now the SSL certificate matches the host name you are connecting to, the security warnings should no longer be displayed and a connection should be established.

 

[Meczup zade]

So what should I do now?

Also vps314644.ovh.net is the host that ovh gave me first

 

[UFHH01]

Hi Meczup zade,

pls. note the following investigations results ( source: http://mxtoolbox.com/domain/ankaeloboost.com/ ):

ankaeloboost.com resolves to 51.254.114.88
BUT: 88.114.254.51.in-addr.arpa ( your IP ) resolves to 88.ip-51-254-114.eu
88.ip-51-254-114.eu resolves to 51.254.114.88

Your hostname is configured as: vps314644.ovh.net
vps314644.ovh.net resolves to 51.254.114.88
BUT: 88.114.254.51.in-addr.arpa ( your IP ) resolves to 88.ip-51-254-114.eu


Cert NOT VALIDATED: self signed certificate
So email is encrypted but the domain is not verified
Cert Hostname DOES NOT VERIFY (mail.ankaeloboost.com != vps314644.ovh.net) ( hint: != means "is not the same as" )
So email is encrypted but the host is not verified

Pls. add your configuration files ( for example: postfix => /etc/postfix/ => main.cf + master.cf / dovecot => /etc/dovecot/ => dovecot.conf )
For other configuration files, pls. see:

Plesk for Linux services logs and configuration files ( KB - article: 111 283 )​

These configuration files help people willing to help you to investigate possible misconfigurations. ​

Consider to:

1. modify the TXT - record on your primary nameserver: "v=spf1 +a +mx -all" to "v=spf1 +a +mx +a:vps314644.ovh.net +ip4:51.254.114.88 ?all"
2. Self-Signed-Certificates are not trusted by every eMail - Client - pls. use a real certificate!
   
3. It is recommended, to change your "hostname", because you will only get "paid" certificates for the hostname "vps314644.ovh.net", due to the fact that you don't own the domain "ovh.net" and you therefore have to order a certificate from OVH. If you change the hostname, pls. use for example "YOUR-PREFERRED-SERVER-NAME.YOUR-MAIN-DOMAIN-ON-YOUR-SERVER.COM", because you can't generate certificates from Let's Encrypt - a free Plesk Extension is available, so you can generate certificates for mail.your-domain.com, webmail.your-domain.com, www.your-domain.com, your-domain.com, servername.your-domain.com, ... - ( or with certificates from StartSSL.com ) for free! If you choose to rename your hostname, you can do this as well over the Plesk Control Panel: Home > Tools & Settings > Server Settings > Full hostname ( recommended, because Plesk will change several depending configuration files for you, so you don't have to do that manually! ) If you choose the option to change the hostname, then pls. make sure to modify your TXT - record to the new hostname, instead of "vps314644.ovh.net" at => 1.

 

[Meczup zade]

I changed my hostname as
ankaeloboost.com

And txt as
v=spf1 +a +mx +a:ankaeloboost.com +ip4:51.254.114.88 ?all

Its not ok again

 

[UFHH01]

Hi Meczup zade,

first, pls. be aware that DNS - changes may take up to 48 hours to be synched with the worldwide DNS - servers. Yes, it is mostly faster, but this is a basic standard answer to nameserver changes, which you should be aware off.

Second, we ( I mean people willing to help you in this forum! ), really need the depending configuration files for further investigations and it is as well recommended to include mail - logs, which point to your mail - server issue(s). There are thousands of possible reasons, why something may, or may not work as expected and we are not able to post all possible issues and their solutions. I repeat myself with a quote:

Pls. add your configuration files ( for example: postfix => /etc/postfix/ => main.cf + master.cf / dovecot => /etc/dovecot/ => dovecot.conf )
For other configuration files, pls. see:

Plesk for Linux services logs and configuration files ( KB - article: 111 283 )

These configuration files help people willing to help you to investigate possible misconfigurations.