• Debian 11 is approaching its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.80 will be the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
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SMTP Service not working after 9.2.1 Update!

E

evydaemon

Guest
Service qmail-send starts up fine as status reports but service is not available.
SMTP Service on port 25 is down.

I checked the firewall - all correct.
Alternative SMTP Port is not checked in Plesk Panel Mail settings.

This Problem occured since 9.0.2 was successfully updated to 9.2.1.
 
1) Please, make sure the following files exit on the server:

For RPM based system:
[root@plesk902 ~]# cat /etc/xinetd.d/smtp_psa
service smtp
{
socket_type = stream
protocol = tcp
wait = no
disable = no
user = root
instances = UNLIMITED
env = SMTPAUTH=1
server = /var/qmail/bin/tcp-env
server_args = -Rt0 /var/qmail/bin/relaylock /var/qmail/bin/qmail-smtpd /var/qmail/bin/smtp_auth /var/qmail/bin/true /var/qmail/bin/cmd5checkpw /var/qmail/bin/true
}

[root@plesk902 ~]# cat /etc/xinetd.d/smtps_psa
service smtps
{
socket_type = stream
protocol = tcp
wait = no
disable = no
user = root
instances = UNLIMITED
env = SMTPAUTH=1
server = /var/qmail/bin/tcp-env
server_args = -Rt0 /var/qmail/bin/relaylock /var/qmail/bin/qmail-smtpd /var/qmail/bin/smtp_auth /var/qmail/bin/true /var/qmail/bin/cmd5checkpw /var/qmail/bin/true
}
[root@plesk902 ~]#

For DEB based system these lines should exist in /etc/inetd.conf config and should not be commented:
psa860:~# grep smtp /etc/inetd.conf
smtp stream tcp nowait.1000 root /var/qmail/bin/tcp-env tcp-env /usr/bin/env SMTPAUTH=1 END=1 /var/qmail/bin/relaylock /var/qmail/bin/qmail-smtpd /var/qmail/bin/smtp_auth /var/qmail/bin/true /var/qmail/bin/cmd5checkpw /var/qmail/bin/true
smtps stream tcp nowait.1000 root /var/qmail/bin/tcp-env tcp-env /usr/bin/env SMTPAUTH=1 END=1 /var/qmail/bin/relaylock /var/qmail/bin/qmail-smtpd /var/qmail/bin/smtp_auth /var/qmail/bin/true /var/qmail/bin/cmd5checkpw /var/qmail/bin/true
psa860:~#

2) Restart xinetd or inetd service depending on your system:
# /etc/init.d/inetd restart
# /etc/init.d/xinetd restart

If it does not help, review /var/log/messages and /usr/local/psa/var/log/maillog for the errors.
 
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