[Solved] Connexion to an IMAP account with Dovecot impossible

[LaurentR2D2]

Hello,

I'm running Plesk 12 on Ubuntu Trusty with Postfix/Dovecot to manage my mail. All mails account but one are working fine. With the account causing problem, I can read my mails with Horde, I can send a mail to this account, it is received. I can't connect to it when configuring in Apple Mail on my Mac or on my iPhone. When I look at the Plesk mail log, I see that :

Mar 28 12:21:49 sd-41648 dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=13705, TLS, session=<vKWGdFcSXAAAAAAAAAAAAAAAAAAAAAAB>
Mar 28 12:21:50 sd-41648 dovecot: service=imap, [email protected], ip=[::1]. Disconnected: Logged out rcvd=26, sent=435
Mar 28 12:21:50 sd-41648 dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=13707, TLS, session=<Sw2LdFcSXgAAAAAAAAAAAAAAAAAAAAAB>
Mar 28 12:21:51 sd-41648 dovecot: service=imap, [email protected], ip=[::1]. Disconnected: Logged out rcvd=89, sent=1447
Mar 28 12:21:21 sd-41648 postfix/master[31571]: message repeated 4 times: [ warning: master_wakeup_timer_event: service pickup(public/pickup): Connection refused]
Mar 28 12:21:52 sd-41648 postfix/master[31571]: warning: master_wakeup_timer_event: service qmgr(public/qmgr): Connection refused
Mar 28 12:21:53 sd-41648 dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=13709, TLS, session=<cDPCdFcScwAAAAAAAAAAAAAAAAAAAAAB>
Mar 28 12:21:54 sd-41648 dovecot: service=imap, [email protected], ip=[::1]. Disconnected: Logged out rcvd=44, sent=457
Mar 28 12:21:54 sd-41648 dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=13711, TLS, session=<9vDSdFcSnQAAAAAAAAAAAAAAAAAAAAAB>
Mar 28 12:21:56 sd-41648 dovecot: service=imap, [email protected], ip=[::1]. Disconnected: Logged out rcvd=860, sent=132669
Mar 28 12:21:57 sd-41648 dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=13713, TLS, session=<1pvxdFcSpwAAAAAAAAAAAAAAAAAAAAAB>
Mar 28 12:21:58 sd-41648 dovecot: service=imap, [email protected], ip=[::1]. Disconnected: Logged out rcvd=1266, sent=108893
Mar 28 12:22:12 sd-41648 dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=13720, TLS, session=<XCXadVcStwAAAAAAAAAAAAAAAAAAAAAB>
Mar 28 12:22:20 sd-41648 dovecot: service=imap, [email protected], ip=[::1]. Disconnected: Logged out rcvd=309, sent=11066
Mar 28 12:22:21 sd-41648 postfix/master[31571]: warning: master_wakeup_timer_event: service pickup(public/pickup): Connection refused
Mar 28 12:22:23 sd-41648 dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=13724, TLS, session=<QAiBdlcSwgAAAAAAAAAAAAAAAAAAAAAB>
Mar 28 12:22:23 sd-41648 dovecot: service=imap, [email protected], ip=[::1]. Disconnected: Logged out rcvd=214, sent=3159

What should I do to fix that ?

Thank you

 

[UFHH01]

Hi LaurentR2D2,

the problem "warning: master_wakeup_timer_event: service pickup(public/pickup): Connection refused" is caused by some mis-configurations for "pickup" and "qmgr" - please have a look at:

postfix/master ............Connection refused ( Forum - Thread )​

 

[LaurentR2D2]

Thank you for your answer. I've fixed my problem. It was due to a bad configuration of my DNS. I don't know what has happened during the restore process, but the mail server was pointing to a wrong IP. Perhaps is it because the A of the domain point to a different IP than the one of my server ? I have my website on another machine. Now it is fixed.