Sorry,_I_couldn't_find_a_mail_exchanger_or_IP_addr ess._(#5.4.4)

[henryweismann]

I am getting the following error with Plesk Panel 11.0.9:

Sorry,_I_couldn't_find_a_mail_exchanger_or_IP_address._(#5.4.4)

A fix by neoweo on these threads fixed it but I would like to know how to fix it correclty:
http://forum.parallels.com/showthread.php?t=110078
http://forum.parallels.com/showthread.php?t=109842

The temp fix until Plesk fixes it for me was to replace my email server with its ip address in smtproutes. My server uses Centos 5.

This is what I did
1. Get to the directory: cd /var/qmail/control/
2. Backup your file: mv smtproutes smtproutes.bak
3. Edit the file I with the editor you use, mine is nano: nano smtproutes
4. Look at what your mailserver is: :Something.mailserver.here
4. Find its ip address and replace it this is a sample not a real ip address, mine had a colon in front it: :55.555.55.5555
5. Save the smtproutes file
6. Restart your dns server
7. Restart your qmail server

This happened after and upgrade from 9 to 11. Does anyone have any idea how to fix this without needing to use the ip?

 

[IgorG]

http://kb.parallels.com/en/1377

 

[henryweismann]

Link did not help

Hi IgorG,

Thank you for your post. That link did not help. I had already read that from a google search. I went through the steps and did not receive any errors for whois and host.

 

[Faris Raouf]

Can you provide a bit more info about the specific problem you are having please?

For example, does this only happen when you send a message to addresses on your own server or only to external addresses, or both?

(If it is only to external addresses then it is likely to be a DNS issue - can you do dns lookups using dig on your machine?)

Also which OS fo you use?

 

[henryweismann]

Thanks for the response Faris!

We do not have any email addresses on our server but both the bounce message and the original message got the 5.4.4 error. I can DIG the domain the email was going to from the server. I get the DNS records just fine using DIG. I also get it fine for dig s2smtpout.secureserver.net which is what was in smtproutes which I changed to its ip. The OS is CentOS 5. Is there any more tests I can do for this? Could it be a configuration error? I recently upgraded from Plesk Panel 9 to 11.

 

[henryweismann]

IgorG or Faris. Are you guys still able to help?

 

[abdi]

Just switch to postfix. That could solve your problems!

 

[henryweismann]

Yeah I guess that could but I would love to use Qmail.