Sorry. Although I'm listed as a best-preference MX or A for that host, it isn't in my control/locals

[Terence_Meghani]

Hi,

So yesterday we had a case where one of the email got comprimised, which we managed to clear up.

But we're now facing an issue with our emails (all our clients) when it comes to sending from Hotmail or Gmail to the email.

Also when we send from our server to Hotmail, it doesn't get recieved.

The error we get is below:

[email protected]
8:23 AM (7 minutes ago)

to me

Hi. This is the qmail-send program at mail.krazymedia.co.uk.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[email protected]>:
Sorry. Although I'm listed as a best-preference MX or A for that host,
it isn't in my control/locals file, so I don't treat it as local. (#5.4.6)

--- Below this line is a copy of the message.

Return-Path: <[email protected]>
Received: (qmail 1004 invoked from network); 26 Jan 2015 08:22:40 +0000
Received: from mail-la0-f65.google.com (209.85.215.65)
by mail.krazymedia.co.uk with (RC4-SHA encrypted) SMTP; 26 Jan 2015 08:22:40 +0000
Received: by mail-la0-f65.google.com with SMTP id ge10so1602982lab.0
for <[email protected]>; Mon, 26 Jan 2015 00:22:40 -0800 (PST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:date:message-id:subject:from:to:content-type;
bh=pEHI2GKdey0ns2dAVIodQIMxvoQAk5QyRjySifbDMUE=;
b=eBqMV+08TITFLET8khNx386hvwR07Rp3BzowcBax1JFMx8A+1F3IQARYo55lzD7OOt
1Vjmb5dnjGmPkvrYQhveLRnKB0626xsQVAvQD6G1Z2C94Rw0JXJHF2vs8JfOXHTj3ixF
6CKVtzXuoylXLGYQYUv+WgzECnyAd68H9LCmeF+7erhUNy3aFgHtiXLONdLZWhlce+ft
7ftbvOFwAO2JjYXVEw8TdFbJsv4bkEp9ttBCFP8ysgJhdWHpS8zIkEG3C2M5VQmcexyO
U0qRZyx/aaJZrSnijD7PccigaFs+3xBE7fzsApsobWYWwKh/oeZAVhsMaSRJW56EHe4N
fzZQ==
MIME-Version: 1.0
X-Received: by 10.112.167.136 with SMTP id zo8mr20130775lbb.17.1422260560152;
Mon, 26 Jan 2015 00:22:40 -0800 (PST)
Received: by 10.25.63.212 with HTTP; Mon, 26 Jan 2015 00:22:40 -0800 (PST)
Date: Mon, 26 Jan 2015 08:22:40 +0000
Message-ID: <CAJyxbKQ8e73suPnPKi7ZPMSna44E684eo+aM1pA6jLELaOJOsQ@mail.gmail.com>
Subject: TEST
From: Terence Meghani <[email protected]>
To: Terence Meghani <[email protected]>
Content-Type: multipart/alternative; boundary=001a11c2a4a8774e08050d89d710

--001a11c2a4a8774e08050d89d710
Content-Type: text/plain; charset=UTF-8



--001a11c2a4a8774e08050d89d710
Content-Type: text/html; charset=UTF-8

<div dir="ltr"><br></div>

--001a11c2a4a8774e08050d89d710--

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[IgorG]

This looks like a known problem. Have you checked KB - http://kb.odin.com/en/1380 ?

 

[Terence_Meghani]

Hey Igor,

Yep checked that. The dedicated server is supported by Fast Host. I've been in contact with them who said they've had to get Parallels support team to check the issue as they said the following:

I've logged into your server and tested using the [email protected] mailbox and have been able to replicate your issue. I was able to send to gmail without issue however I was unable to reply or send mail back directly to krazymedia.co.uk.
Checking mxtoolbox shows your mail records correctly even though the bounce back indicates 5.4.6 which is indicating an issue resolving the hostname. When I logged into your server I did receive an error relating to your hostname but after checking the hosts file these seemed correct.
I reinstalled the qmail mailserver and attempted to run mchk to reconfigure the domains/mailboxes however this was failing while checking for mailsrv_conf_init.
In order to investigate this issue further I will need to escalate it to the Parallels support team, do I have your permission to pass across your server login details.

Strange issue.

 

[IgorG]

Do you have Parallels Support Ticket ID? I would like to check processing this issue. Thanks.

 

[Terence_Meghani]

Unfortunetly not, as Fast Host support channel available to Parallels through our license. Our correspondence won't be displayed over the forums and is private between yourselves, parallels and us through this ticket.

 

[Terence_Meghani]

Hey,

This was a reference ID I got: 1983959

 

[IgorG]

Thank you.
As far as I see ticket in progress now.
I hope it will be processed soon by support team.

 

[Terence_Meghani]

Thanks.

What's the general turnaround time for the ticket? Really need this fixed, such a weird issue as well.

 

[IgorG]

As far as I see ticket has been successfully processed by support.