South Africa - webmail problem

[faris]

I'm totally flummoxed by this.

We have a customer in South Africa who suddenly can't access his webmail. Horde lets him login, then says his IP address has changed and makes him login again, at which point nothing much happens and he can't read his email.

This happens no matter where he goes in the country - he's tried several places in different cities, from friend's houses to Internet cafes.

I have absolutely no problems logging in and viewing his email from this end.

What on earth could cause this? Any suggestions as to what I might do to solve/get to the bottom of it?

I suspect it started when we upgraded from 7.4.3 to 7.5.4.

Faris.

 

[faris]

Hmm.. It seems it is not limited to South Africa. A customer in the UK using AOL is having the same problem.

This is very strange. I just can't duplicate it!

Faris.

 

[phoenixisp]

You will need to off the ip address check in horde config.

go to /etc/psa-horde/horde/config.php

and change :
$conf['auth']['checkip'] = true;

to:
$conf['auth']['checkip'] = false;

 

[faris]

This may solve the problem, in case someone else experiences the problem:

edit
/etc/psa-horde/conf.php
and change:
$conf['auth']['checkip'] = true;
to
$conf['auth']['checkip'] = false;

I will update this thread if it works - or not.

Faris.

 

[faris]

Originally posted by phoenixisp
You will need to off the ip address check in horde config.

go to /etc/psa-horde/horde/config.php

and change :
$conf['auth']['checkip'] = true;

to:
$conf['auth']['checkip'] = false;

We must have posted at exactly the same time! Thanks though. I only found the solution accidentally, and could easily have missed it, so I'm really glad you posted.

Community support is brilliant!

Faris.