Resolved SSL Incompatible pair of private key / certificate.

[Roofi]

Hello,
I have quite a big problem with my new SSL certificate which is for domain and subdomains.

I'm trying to upload my cert into the system and I always get the info
"Incompatible pair of private key / certificate."

I'm trying to generate new CSR code but it doesn't help. I think maybe it's connected with fact that plesk doesn't support SHA 2 certificates?

Do you have any suggestions how can I solve this problem?


I kindly ask for your help

 

[UFHH01]

Hi Roofi,

first...

I think maybe it's connected with fact that plesk doesn't support SHA 2 certificates?

Could you pls. name in detail WHERE you read that, or who informed you with this "fact" ?

Source: https://kb.plesk.com/124821 :

...
Generation of Certificate Signing Request with SHA256 (SHA-2) algorithm is implemented in Plesk 12.5 by default.
...

I'm trying to upload my cert into the system and I always get the info
"Incompatible pair of private key / certificate."

Could you pls. describe, HOW the new certificate has been created? Or who provided you with the new certificate an key?


You are able to check for yourself, if a certificate and the depending key matches:

https://www.sslshopper.com/certificate-key-matcher.html ( external link, pls. inform me, if the link goes dead, so I can provide another working link )​

 

[Roofi]

I've solved the problem.

It occured to be SSL certificate issue - my provider made a mistake.


Thanks anyway!