Stats not being recorded

[JArnoldussen]

For some reason our Plesk server is no longer recording stats (like hits and visits). We are using AWStats and it's running fine. Can someone please help?

 

[Paladin]

Hello

Try to do the following

Move content of the following folders

%plesk_dir%\tmp\webalizer.cache

..\vhosts\<problem_domain>\statistics\anon_ftpstat
..\vhosts\<problem_domain>\statistics\ftpstat
..\vhosts\<problem_domain>\statistics\webstat

to another and then execute the following command

>"%plesk_bin%\statistics.exe"

 

[JArnoldussen]

Since this problem affects every site on our server, I didn't bother removing those folders. Instead I simply ran the statistics.exe program, and all the stats were generated again. It seems that the scheduler is having some problems. The program never quite, it just hung after displaying some information on the control panel. This perhaps is preventing the scheduler from running it. Any thoughts?

 

[Paladin]

May be you should try to install the latest hotfix for your Plesk? This could solved your issue.

 

[JArnoldussen]

AFAIK we have the latest hotfix.

 

[Paladin]

And how often this trouble is happens? or this is first time at this server?