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Strange email behavior

Discussion in 'Plesk for Linux - 8.x and Older' started by SteffenM, Jun 9, 2010.

  1. SteffenM

    SteffenM New Pleskian

    Jun 9, 2010
    Likes Received:

    I have a strange problem with my email-configuration. The problem is a little bit hard to explain. I hope You'll understand it. (and forgive my bad english...)

    3 Domains in Plesk:
    - 1 Domain of our company (mensch-und-mouse.de)
    - 2 Domain of a customer: wagner-madler.com (main domain) and wagner-madler.de (alias of the main domain)

    The customer has an own mail-server now, so we changed the MX-records in our provider-admin-panel from the plesk-server to the customers server yesterday. All mails to the two domains are now transfered to the customers server. So far so good.

    I have disabled the email-service in plesk for wagner-madler.com (should affect all aliases too, right?) and - to prevent any internal problems - set the MX-records in plesk also to the new customer-mail-server, though I know that they are not in charge, because the plesk-server is not DNS for this domain...

    Our problem now is that no mail from our domain (mensch-und-mouse.de) is delivered to the alias domain wagner-madler.de. Only mails to wagner-madler.com are delivered. From outside mail-accounts (domains that are not configured in the same plesk) everything works fine.

    I have watched the /var/log/mail.info file while sending testmails. here's the output:

    Mail from xyz@mensch-und-mouse.de to info@wagner-madler.com (delivered):
    "qmail-queue: scan: the message passed by configuration but the message has not been checked due to licence limitations"
    "qmail: starting delivery msg to remote info@wagner-madler.com"

    Mail from xyz@mensch-und-mouse.de to info@wagner-madler.de (not delivered):
    "qmail-queue: scan: the message should be passed without checks,because contains uncheckable addresses"
    "qmail: starting delivery msg to local 2-info@wagner-madler.de"

    I have disabled the anti-spam and the antivir for all mail-adresses from wagner-madler.com (should affect all aliases too)

    Is the problem described clearly enough?

    Is this a Plesk-Bug?

    Any suggestions?