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TwitterThe title sums pretty much the whole idea.
We are creating around 4-5 tickets per month in help center and it would be awesome to create sub-domain for each team member.
Because sharing one password is less secure. Would be much better, if we each team member could have their own account.
It would also help a lot of support team.
For example, I am not DevOps and I have to forward all tickets to DevOps or even receive calls. Sometimes I am able to understand or explain situations, but it's always to better to call the right person.
I think sub accounts will make life easier for both sides.
Sub accounts with titles like CEO, Sysadmin, DevOps, Security Specials, etc.
P.S I am not sure, if you use your own help center, or using someone else ticket system.
We are creating around 4-5 tickets per month in help center and it would be awesome to create sub-domain for each team member.
Because sharing one password is less secure. Would be much better, if we each team member could have their own account.
It would also help a lot of support team.
For example, I am not DevOps and I have to forward all tickets to DevOps or even receive calls. Sometimes I am able to understand or explain situations, but it's always to better to call the right person.
I think sub accounts will make life easier for both sides.
Sub accounts with titles like CEO, Sysadmin, DevOps, Security Specials, etc.
P.S I am not sure, if you use your own help center, or using someone else ticket system.
