Subdomain problem Internal error: is out of webspace

[ProWebS]

In a customer's Plesk (11.0.9)
there is a subdomain that has no directory setup for it's files
in plesk it shows as:
sub.domain.tld Website at (its blank)
istead of
sub.domain.tld Website at (httpdocs) or (folder1)

When I press to manage its hosting options (https://server.tld:8443/smb/web/settings/id/2)
I get the error page:

Internal error: is out of webspace
Message is out of webspace
File Webspace.php
Line 349
Type PleskFatalException

and in /var/log/sw-cp-server/error_log I see:


2012-11-22T18:01:40+04:00 CRIT (2): PleskFatalException: is out of webspace
file: /usr/local/psa/admin/plib/Webspace.php
line: 349
code: 0
2012-11-22 17:01:40: (mod_fastcgi.c.2746) FastCGI-stderr: PleskFatalException: is out of webspace
file: /usr/local/psa/admin/plib/Webspace.php
line: 349
code: 0
trace: #0 /usr/local/psa/admin/smb/application/library/Smb/Form/Final/Web/Settings.php(290): Webspace->getRelativePathInsideWebspace('')
#1 /usr/local/psa/admin/smb/application/library/Smb/Form/Final/Web/Settings.php(241): Smb_Form_Final_Web_Settings->_addGeneralElements(Object(S
mb_Form_Tab), Object(CommonPanel_Form_Element_SimpleText))
#2 /usr/local/psa/admin/smb/application/library/Smb/Form/Final/Web/Settings.php(181): Smb_Form_Final_Web_Settings->_addHostingContent(Object(Co
mmonPanel_Form_Element_SimpleText))
#3 /usr/local/psa/admin/plib/Zend/Form.php(240): Smb_Form_Final_Web_Settings->init()
#4 /usr/local/psa/admin/plib/CommonPanel/Form.php(60): Zend_Form->__construct(Array)
#5 /usr/local/psa/admin/smb/application/controllers/WebController.php(261): CommonPanel_Form->__construct(Array)
#6 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): WebController->settingsAction()
#7 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('settingsAction')
#8 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http)
, Object(Zend_Controller_Response_Http))
#9 /usr/local/psa/admin/smb/application/library/Smb/Application/Web.php(48): Zend_Controller_Front->dispatch(NULL)
#10 /usr/local/psa/admin/smb/application/public/index.php(15): Smb_Application_Web->run()
#11 {main}
2012-11-22T18:10:09+04:00 ERR (3): Domain sub.domain.tld : is out of webspace

Any ideas on how to fix this ?

I did try /usr/local/psa/admin/sbin/httpdmng --reconfigure-domain sub.domain.tld

but it didn't make any difference.
I think there must be some table in psa's databases with the folder name missing.

 

[markcarsonboxz]

Have you checked that the logical partition where /var/ is stored actually has enough storage space left:
Using console: df -h
Results should have something like /dev/mapper/vg00-var with the details. Some plesk configurations default to 4GB!

 

[ProWebS]

the server has olny 2% of HD used.

pay attention to this:

there is a subdomain that has no directory setup for it's files
in plesk it shows as:
sub.domain.tld Website at (its blank)
istead of
sub.domain.tld Website at (httpdocs) or (folder1)

(I know that the error message looks decieved but it has nothing to do with free disc space)

take a look at the screenshot.

 

[IgorG]

Look at this article http://kb.parallels.com/112538 It is for Windows but can be applicable for Unix version too.

 

[ProWebS]

Hello Igor,

I do run these:

Run the following query to identify the inconsistencies:
mysql> SELECT id,name FROM domains WHERE htype='vrt_hst' AND id NOT IN (SELECT dom_id FROM hosting);

Run another query to fix them:
mysql> UPDATE domains SET htype='none' WHERE htype='vrt_hst' AND id NOT IN (SELECT dom_id FROM hosting);

and the result is that in plesk the domain changes from:

sub.domain.tld Website at (its blank)

to

sub.domain.tld No web hosting [add]

So from there If I try to delete the subdomain I get the error:
Unable to delete DSMail service for domain: Unable to remove domain mail: mailmng failed: Empty error message from utility.

Again If I do re-run the mysql querie fixes
and get the subdomain back into the state of:
sub.domain.tld No web hosting [add]

and then press Add and setup hosting in a random folder like mysub123

then it normaly looks like that

sub.domain.tld Website at mysub123

but again If I try to remove it I get the same error and I'm back where I started

Any ideas ?

 

[ProWebS]

also running

# /usr/local/psa/admin/sbin/websrvmng --reconfigure-vhost --vhost-name=sub.domain.tld
or
# /usr/local/psa/admin/sbin/httpdmng --reconfigure-domain sub.domain.tld

doesn't produce any output but also they doesn't help at all.

 

[ProWebS]

that did the trick:

I did run # /usr/local/psa/admin/sbin/mchk --with-spam

then:

[root@/]# /usr/local/psa/bin/domain -r sub.domain.tld
SUCCESS: Removal of 'sub.domain.tld' completed.

I also tried to create a new subdomain and remove it again and it worked fine.

thank you Igor